Directed cross-functional teams across 7 countries, ensuring seamless project execution, cultural alignment, and the achievement of key strategic milestones. Managed the successful delivery of multiple concurrent high-profile projects, optimizing resource allocation and ensuring strict adherence to business objectives and timelines. Led the strategic migration and integration of enterprise credit card software, minimizing operational risks and adhering to the highest quality standards. Oversaw project health by analyzing key performance metrics, presenting strategic status reports to executive leadership, and implementing corrective actions to meet corporate deadlines. Mentored and developed a multidisciplinary team, fostering a culture of professional growth, innovative problem-solving, and continuous improvement.

Facilitated strategic international training sessions in Canada for LATAM and North American teams, driving cross-regional knowledge sharing and ensuring seamless software adoption. Executed comprehensive risk assessments, applying robust mitigation strategies to prevent bottlenecks and ensure smooth project lifecycles. Built and maintained strong relationships with key stakeholders and executive management through transparent communication, providing detailed updates on progress, risks, and milestones. Coordinated proactively with cross-functional teams to resolve technical and operational issues, guaranteeing the successful achievement of project objectives. Provided expert insights on software testing best practices and played a key role in the definition and rollout of pilot plans.

Spearheaded the crucial credit card testing block during the high-stakes merger and acquisition of Citibank, ensuring a seamless transition and successful process conclusion. Designed and implemented comprehensive test plans encompassing edge cases and complex scenarios, significantly reducing post-deployment software defects. Mitigated release risks by conducting rigorous validation checks, root cause analysis, and regression testing prior to software deployment. Led usability testing sessions with end-users, transforming actionable feedback into sustained improvements in product functionality and user experience. Drove the recruitment and onboarding process of outstanding outsourcing QA personnel, building a highly capable technical team.