Simera Professional Key (SPK)

Paola C

Guatemala

Customer Service Representative

$ 3,050/month

10 yrs exp

Dynamic customer service and sales professional with a proven track record at Intouch CX and Cosper Guatemala. Skilled in problem-solving and active listening, I excelled in resolving customer complaints and enhancing satisfaction, leading to increased loyalty and repeat business. Expertise in product knowledge drives tailored solutions and successful sales strategies.

Skills

  • Active Listening
  • Customer Service
  • Problem Solving
  • Product Knowledge
  • Problem-Solving
  • Active listening
  • Customer service skills
  • costumer service
  • Custumer service 70%
  • Customer Service Rep
  • Customer Service Chat
  • Active listening,
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • customer service,
  • Problem - solving
  • Product knowledge
  • Active listening skills
  • Customer serve
  • Acrtive listening
  • o Problem-Solving
  • active listenng

Paola C

Guatemala

Customer Service Representative

$ 3,050 /month

Part Time: $ 1,450/month

10 yrs exp

Dynamic customer service and sales professional with a proven track record at Intouch CX and Cosper Guatemala. Skilled in problem-solving and active listening, I excelled in resolving customer complaints and enhancing satisfaction, leading to increased loyalty and repeat business. Expertise in product knowledge drives tailored solutions and successful sales strategies.

Skills

  • Active Listening
  • Customer Service
  • Problem Solving
  • Product Knowledge
  • Problem-Solving
  • Active listening
  • Customer service skills
  • costumer service
  • Custumer service 70%
  • Customer Service Rep
  • Customer Service Chat
  • Active listening,
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • customer service,
  • Problem - solving
  • Product knowledge
  • Active listening skills
  • Customer serve
  • Acrtive listening
  • o Problem-Solving
  • active listenng

Customer Service Representative

Intouch CX
July 2024 - present

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information.

Customer Service Representative

Intouch CX
August 2022 - February 2024

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Sales Representative

Plastiglas San Miguel Internacional
June 2016 - July 2017

Expanded customer base through cold calling, networking, and relationship building. Enhanced client satisfaction by addressing concerns promptly and providing exceptional service. Increased sales revenue by identifying and targeting high-potential accounts. Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Sales Manager

Cosper Guatemala
June 2011 - May 2016

Handled customer relations issues, enabling quick resolution and client satisfaction. Increased sales revenue by developing and implementing effective sales strategies. Maintained relationships with customers and vendors, and found new ones by identifying needs and offering appropriate services. Built long-lasting client relationships through excellent customer service and consistent follow-ups. Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability. Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs. Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment. Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

Smart Scores

Communication
85
Role Fit
95
Adaptability
80
Problem-solving
80

Smart Skills

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