Managed IT infrastructure operations in the data center to ensure optimal performance, including networking, servers, call centers, telecommunications, and in-house technology. Managed intake of new software and hardware problems at the service desk by performing initial diagnosis of problems and creating tickets for technology experts. Created daily backups of employee and company data. Provided support for internal clients using remote access technology (Checkpoint VPN).

Created and managed daily work schedules for employees. Managed daily operations of the store as needed. Won employee of the quarter award (2002).

Assisted employees with tech support problems, installed software, assembled computers, and helped troubleshoot problems. Contacted computer suppliers to arrange deliveries of computer parts. Developed a questionnaire survey to help determine technology support and user needs throughout the company.