Intermediate role with commercial management capacity, post-sales, support, and presence in meetings, and participation in negotiations with clients with diverse roles. Planning strategies and discussing negotiations and explanatory decisions within the Customer Service role.

Rol intermedio con capacidad de gestión de ámbito comercial , post venta , acompañamiento y presencialidad en reuniones y participacion en negociaciones con Clientes con diversos roles. Planificacion de estrategias y discusión de negociaciones y decisiones de naturaleza explicativa dentro del rol del Custom service.

Manipulated and created backend and frontend features for the Staff Profiles employment application. Created SQL databases: migrations, updates, and debugging. Managed elements using the Angular framework and generated HTML, CSS, and Bootstrap components.

Performed website maintenance and improvements. Implemented new features. Ensured security. Managed data. Fostered collaboration and communication.

Refactored broken tests. Supported teams in implementing TDD. Used Selenium and Selenium WebDriver for UI testing. Performed Integration and API testing with Mocha and Chai.

Provided level 1 and level 2 technical support to clients and employees, efficiently resolving hardware, software, and network issues. Guided users through troubleshooting and provided clear and concise instructions to resolve incidents. Managed and documented support requests through a tracking system, ensuring accurate records of problems and implemented solutions. Performed diagnostics and problem analysis to identify recurring trends and patterns, proposing preventive solutions and process improvements. Collaborated closely with development and network teams to resolve more complex issues and perform integration tests. Contributed to the creation of support resources, such as user guides and FAQs, to improve user self-sufficiency and reduce the support load. Stayed updated on the latest technologies, software updates, and industry trends through continuous training and participation in conferences and seminars.

Designed and maintained C# .NET applications. Managed databases and troubleshot backend issues. Actively participated in the creation of scalable and secure software architectures. Maintained effective communication with other development teams. Performed website maintenance and improvements. Implemented new features. Ensured security. Managed data. Fostered collaboration and communication.