Led staffing operations and supported business growth through the placement of specialized technology talent. Managed key client accounts, ensuring SLA compliance, performance monitoring, and talent retention strategies. Supported commercial decision-making related to contract renewals, resource optimization, and operational scalability. Acted as a direct liaison with the CEO, senior management, and clients for strategic workforce and business decisions.

Delivered 20+ technology and digital transformation projects across fintech, retail, and corporate clients, ensuring alignment with business objectives and delivery timelines. Managed multidisciplinary teams of over 40 professionals, balancing capacity planning, backlog prioritization, and strategic delivery. Acted as a trusted partner to senior leadership by preparing executive reports, risk assessments, and strategic recommendations to support decision-making. Coordinated third-party vendors and strategic partners, managing scope, timelines, and operational dependencies. Supported functional analysis, requirements gathering, and solution validation with business users to ensure value-driven outcomes.

Led the end-to-end implementation of the Information Security Management System (ISMS), achieving the company’s first ISO/IEC 27001 certification. Developed, updated, and governed security policies, procedures, risk matrices, and control frameworks. Worked closely with executive leadership and the Information Security Committee to prepare audits, define action plans, and monitor remediation initiatives. Coordinated compliance evidence, KPIs, change management processes, and continuous improvement initiatives. Led internal awareness and training programs on information security and governance.

Planned and executed regional recruitment strategies for multiple brands across Panama and Colombia. Implemented assessment centers, competency-based interviews, and executive-level talent evaluations. Managed recruitment KPIs, contracts, onboarding documentation, and reporting processes. Coordinated mass recruitment initiatives, job fairs, and continuous process improvement projects.

Led recruitment processes for operational, technical, managerial, and executive profiles across multiple industries. Conducted specialized headhunting for multinational clients, identifying high-impact talent. Coordinated mass recruitment initiatives supporting expansion and large-scale hiring projects.