Simera Professional Key (SPK)

Carlos F

Paraguay

Audit Analyst / Customer Service Quality Analyst

10+ yrs exp

Skills

Adaptability
Adobe Illustrator
Communications
Customer Service
Data & Analytics
Data Analysis
Data Analytics
Microsoft Excel
Problem Solving
Adobe After Effects
Adobe Lightroom
Adobe Photoshop
Adobe Premiere
Customer Experience Improvement
Microsoft Exchange
Performance Evaluation
Quality Assurance
Attention to Detail
Communication
Trend Analysis
Adobe Premiere Pro
Team Leadership
Problem-Solving
KPI Tracking
Video Editing
Data Quality Assurance
Comunicación
comunication
Dispute Resolution
Customer service skills
Customer Service Specialist
Attention to details
Communicative
Issue Resolution
Customer Service Rep
Problem-Solving Skills
Adaptabilid
videos editing
Good Communication
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Customer Experience Analyst
adaptabilité
Communication.
Adaptability.
customer service,
Customer Service Agent
Video edition
adaptabilty
Communication Tools
Problem - solving
Adaptabiity
Global Team Leadership
adpatability
Basic Data Analysis
Customer Service Management
Spatial Analysis
Data Analysis,
customer experience management
• Data analysis
Customer serve
Strong Attention to Detail
Communcation
Client Issue Resolution
Problem Saving
Quality Assurance (QA)
Adabiility
Adaptabilility
o Problem-Solving
Teamwork Attention to Detail
Internal Audits
Cloud Monitoring
Customer Lifecycle Management
video editiing
Credit Analysis
coustomer service
Proble solving
Brand Communication
High Attention to Detail
Customer service
AI Video Editing
3. Microsoft Excel
8.Attention to Detail
Customer service emails
Quality Assurance in ETD
adaptibility

Carlos F

Paraguay

Audit Analyst / Customer Service Quality Analyst

10+ yrs exp

Skills

Adaptability
Adobe Illustrator
Communications
Customer Service
Data & Analytics
Data Analysis
Data Analytics
Microsoft Excel
Problem Solving
Adobe After Effects
Adobe Lightroom
Adobe Photoshop
Adobe Premiere
Customer Experience Improvement
Microsoft Exchange
Performance Evaluation
Quality Assurance
Attention to Detail
Communication
Trend Analysis
Adobe Premiere Pro
Team Leadership
Problem-Solving
KPI Tracking
Video Editing
Data Quality Assurance
Comunicación
comunication
Dispute Resolution
Customer service skills
Customer Service Specialist
Attention to details
Communicative
Issue Resolution
Customer Service Rep
Problem-Solving Skills
Adaptabilid
videos editing
Good Communication
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Customer Experience Analyst
adaptabilité
Communication.
Adaptability.
customer service,
Customer Service Agent
Video edition
adaptabilty
Communication Tools
Problem - solving
Adaptabiity
Global Team Leadership
adpatability
Basic Data Analysis
Customer Service Management
Spatial Analysis
Data Analysis,
customer experience management
• Data analysis
Customer serve
Strong Attention to Detail
Communcation
Client Issue Resolution
Problem Saving
Quality Assurance (QA)
Adabiility
Adaptabilility
o Problem-Solving
Teamwork Attention to Detail
Internal Audits
Cloud Monitoring
Customer Lifecycle Management
video editiing
Credit Analysis
coustomer service
Proble solving
Brand Communication
High Attention to Detail
Customer service
AI Video Editing
3. Microsoft Excel
8.Attention to Detail
Customer service emails
Quality Assurance in ETD
adaptibility

Experience
Education

Audit Analyst / Customer Service Quality Analyst

Unique Global Solution

March 2022 - April 2026

Performed risk-based audits to assess internal controls, operational efficiency, and regulatory compliance. Monitored and evaluated customer calls against quality and compliance standards, identifying performance gaps and driving improvements.

Photographer

Freelance

September 2017 - May 2021

Founded and operated a photography and music production business, delivering client projects across diverse settings and managing digital workflows.

Supervisor / Sales Manager

Panatel International

June 2010 - September 2016

Led call center planning and project execution while overseeing customer support operations. Resolved escalations and monitored performance of sales coordinators and agents.

Customer Service Agent

Star Contact

October 2007 - February 2009

Consulted with customers to assess needs and recommend tailored telecommunications service plans, consistently meeting sales and service KPIs.

Customer Service Agent

Sitel Panamá

January 2005 - August 2007

Delivered expert, timely resolution of complex issues and conflicts while meeting defined SLAs.