Simera Professional Key (SPK)

Caesar R

Indonesia

Customer Support Specialist

$ 1,700/month

4 yrs exp

Customer Support Specialist with 4+ years of experience in SaaS and e-commerce environments. Experienced in handling high-volume email and live chat support while maintaining a 95%+ CSAT score. Strong in problem-solving, cross-team collaboration, and multilingual communication (English, Indonesian, Japanese).

Skills

  • Communications
  • Jira
  • Problem Solving
  • Troubleshooting
  • Google Workspace
  • Slack
  • Zendesk
  • Communication
  • Team Collaboration
  • Problem-Solving
  • Cross-functional Collaboration
  • Comunicación
  • comunication
  • email support
  • Communicative
  • Online Chat Support
  • Cross-Industry Collaboration
  • Probelm Sloving
  • Problem Solver
  • Good Communication
  • Problem-Solving:
  • Problem-solving.
  • Communication.
  • Live Chat Support
  • Google Workspace Suite
  • Communication Tools
  • Problem - solving
  • Googleworkspace
  • IT troubleshooting
  • Cross-Functional Team Collaboration
  • Cross-Cultural Collaboration
  • Communcation
  • System Troubleshooting
  • Problem Saving
  • o Problem-Solving
  • SaaS Support
  • Proble solving
  • Brand Communication
  • Remote Troubleshooting
  • Google Suite/Workspace
  • Live chat support

Caesar R

Indonesia

Customer Support Specialist

$ 1,700 /month

Part Time: $ 1,150/month

4 yrs exp

Customer Support Specialist with 4+ years of experience in SaaS and e-commerce environments. Experienced in handling high-volume email and live chat support while maintaining a 95%+ CSAT score. Strong in problem-solving, cross-team collaboration, and multilingual communication (English, Indonesian, Japanese).

Skills

  • Communications
  • Jira
  • Problem Solving
  • Troubleshooting
  • Google Workspace
  • Slack
  • Zendesk
  • Communication
  • Team Collaboration
  • Problem-Solving
  • Cross-functional Collaboration
  • Comunicación
  • comunication
  • email support
  • Communicative
  • Online Chat Support
  • Cross-Industry Collaboration
  • Probelm Sloving
  • Problem Solver
  • Good Communication
  • Problem-Solving:
  • Problem-solving.
  • Communication.
  • Live Chat Support
  • Google Workspace Suite
  • Communication Tools
  • Problem - solving
  • Googleworkspace
  • IT troubleshooting
  • Cross-Functional Team Collaboration
  • Cross-Cultural Collaboration
  • Communcation
  • System Troubleshooting
  • Problem Saving
  • o Problem-Solving
  • SaaS Support
  • Proble solving
  • Brand Communication
  • Remote Troubleshooting
  • Google Suite/Workspace
  • Live chat support

Customer Support Specialist

Deel, Inc.
March 2023 - February 2026

Provided email and live chat support for global clients across multiple time zones. Resolved 20+ complex tickets daily while maintaining 95%+ customer satisfaction. Troubleshot account, payment, and technical issues in a SaaS environment. Collaborated with Product and Engineering teams to escalate bugs and improve user experience. Mentored new support team members on tools, workflows, and quality standards. Maintained SLA compliance and ensured timely follow-ups on open cases.

Customer Service Representative

Teleperformance Indonesia (SHEIN Campaign)
November 2020 - May 2022

Handled 60+ daily customer inquiries related to orders, returns, and billing. Maintained 95%+ customer satisfaction score in a high-volume environment. Assisted in training new agents and improving response quality. Documented recurring issues to optimize internal support processes.

Smart Scores

Communication
80
Role Fit
95
Adaptability
80
Problem-solving
90

Smart Skills

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