Designed and delivered bilingual (English-Spanish) training programs for 50+ sales agents, improving compliance rates by 25% and sales performance by 15% through personalized coaching and call observations. Led onboarding for new hires and refresher courses, ensuring 100% certification in energy products, sales techniques, and federal/state regulations. Maintained training documentation and reported on skill gaps, contributing to a 20% reduction in team turnover.

Managed inbound inquiries from potential customers, qualifying leads and converting 40% into sales, resulting in $500K+ in monthly revenue. Built long-term relationships with 200+ repeat clients (repair shops, dealerships), increasing customer loyalty and referrals by 30%. Coordinated inventory and product knowledge, reducing backorder issues by 15% and providing post-sale support to enhance customer experience. Tracked sales using CRM tools, prepared performance reports, and collaborated with marketing teams to optimize campaigns.

Led a sales team of 10, developing strategies that achieved 25% above sales targets through market analysis and goal setting. Trained team members on performance improvement, fostering customer relationships and reporting sales metrics, leading to an 18% increase in revenue. Collaborated cross-departmentally to optimize results, including data-driven adjustments to sales plans.

Supervised a team of 15 to 25 agents, monitoring KPIs and providing feedback to ensure 95% achievement of monthly metrics. Handled inbound sales, selling solar products and upselling, contributing to a 22% growth in sales volume. Provided floor support, assisting struggling agents and taking calls during peak times, improving team efficiency by 20%.

Contacted clients on late payments, negotiating payment plans that recovered 80% of delinquent accounts, totaling $200K+. Resolved disputes, maintained accurate records, and collaborated with accounting teams for timely reporting. Identified process improvements, reducing resolution time by 15% and enhancing customer service.

Advised clients on energy market conditions, enrolling them in competitive plans and following up, increasing customer retention by 25%. Made outbound calls to potential clients, providing market insights and securing enrollments for top-rated companies.

Conducted outbound sales for bus reservations and schedules, selling products and following up on processes to meet operational metrics. Handled customer inquiries on reservations, seats, and schedules, improving satisfaction scores by 20%.

Managed inbound calls for customer service, resolving issues on reservations and providing product information, contributing to a 15% increase in repeat business.