I work as a Support Agent at Helix Wireless since 2023, where I provide customer and technical support for wireless services and mobile lines. My responsibilities include troubleshooting network and signal issues, assisting with porting numbers from one carrier to another, and ensuring that every line is working properly and efficiently. I use AT&T systems and troubleshooting tools to diagnose and resolve service-related issues while delivering timely solutions and maintaining a high level of customer satisfaction. This role has strengthened my communication, problem-solving, and technical support skills in a fast-paced environment.

I worked from 2022 to 2023 on Teleperformance, I was part of the Dyson account at Teleperformance, where I delivered customer service and technical support for Dyson products. I assisted customers with troubleshooting product concerns, answering inquiries, and providing efficient solutions while ensuring a positive customer experience. This experience strengthened my communication, multitasking, and problem-solving abilities in a fast-paced environment while consistently meeting performance expectations.