Simera Professional Key (SPK)

Cristina U

El Salvador

Account Director- Central America "Remote"

$ 3,200/month

10+ yrs exp

I have been in the travel technology industry for more than 20 years, and my work has required me to evolve into different roles. These constant changes throughout my career have helped me learn and adapt quickly, be a team player, stay focused, and work effectively under pressure all this background background gives me the confidence to handle the workflow and responsibilities more effective an be a great asset at your company.

Skills

  • Account Management
  • Communications
  • Customer Support
  • Decision Making
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Sales
  • Visual Communication
  • Google Workspace
  • Inbound Sales
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Outbound Sales
  • Communication
  • Relationship Building
  • External Communications
  • Sales Prospecting
  • Business Acumen
  • Conflict Resolution
  • Verbal Communication
  • Complaint Resolution
  • Interpersonal Skills
  • Comunicación
  • comunication
  • Microsoft Suite
  • organized
  • Communicative
  • Organizer
  • Microsoft Office
  • ● Decision-making
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Good Communication
  • Decision-making.
  • Microsoft Office (Word, Excel, PowerPoint)
  • Communication.
  • Pro active
  • Proactive
  • Google Workspace Suite
  • Microsoft Office Suite (Word, PowerPoint, Outlook)
  • Proactiveness
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Communication Tools
  • Relationship Building and Retention
  • Microsoft Power Point
  • Emotional communication
  • email communication
  • Salesforce / CRM
  • Corporate Account Management
  • customer suport
  • Googleworkspace
  • practive
  • Outbound & Inbound Sales Calls
  • Google Workspace & Microsoft Office
  • • Relationship building
  • Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace Tools
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strategic Foresight
  • Communcation
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strategic Resource Management
  • Leads Prospecting
  • Strategic Account Management
  • relationship buliding
  • Google Workspace and Microsoft Office
  • IT Customer Support
  • Microsoft Ads
  • Strategic Key Account Management

Cristina U

El Salvador

Account Director- Central America "Remote"

$ 3,200 /month

10+ yrs exp

I have been in the travel technology industry for more than 20 years, and my work has required me to evolve into different roles. These constant changes throughout my career have helped me learn and adapt quickly, be a team player, stay focused, and work effectively under pressure all this background background gives me the confidence to handle the workflow and responsibilities more effective an be a great asset at your company.

Skills

  • Account Management
  • Communications
  • Customer Support
  • Decision Making
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Sales
  • Visual Communication
  • Google Workspace
  • Inbound Sales
  • Microsoft Exchange
  • Microsoft Office 365
  • Microsoft Office Suite
  • Microsoft Teams
  • Outbound Sales
  • Communication
  • Relationship Building
  • External Communications
  • Sales Prospecting
  • Business Acumen
  • Conflict Resolution
  • Verbal Communication
  • Complaint Resolution
  • Interpersonal Skills
  • Comunicación
  • comunication
  • Microsoft Suite
  • organized
  • Communicative
  • Organizer
  • Microsoft Office
  • ● Decision-making
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Good Communication
  • Decision-making.
  • Microsoft Office (Word, Excel, PowerPoint)
  • Communication.
  • Pro active
  • Proactive
  • Google Workspace Suite
  • Microsoft Office Suite (Word, PowerPoint, Outlook)
  • Proactiveness
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Communication Tools
  • Relationship Building and Retention
  • Microsoft Power Point
  • Emotional communication
  • email communication
  • Salesforce / CRM
  • Corporate Account Management
  • customer suport
  • Googleworkspace
  • practive
  • Outbound & Inbound Sales Calls
  • Google Workspace & Microsoft Office
  • • Relationship building
  • Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace Tools
  • 7. Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strategic Foresight
  • Communcation
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Strategic Resource Management
  • Leads Prospecting
  • Strategic Account Management
  • relationship buliding
  • Google Workspace and Microsoft Office
  • IT Customer Support
  • Microsoft Ads
  • Strategic Key Account Management

Account Director- Central America "Remote"

Sabre Travel Network
January 2019 - February 2026

• Championed Sabre’s vision across a portfolio of over 200 accounts, achieving a contract renewal rate exceeding 90%. • Proactively drove sales through cold calling and identified new opportunities across multiple channels. • Maximized territory revenue by 25% through strategic upselling and cross-selling initiatives. • Maintained a 100% quota attainment record for five consecutive years. • Provided expert product consulting tailored to client needs using CRM platforms and Microsoft Teams for effective remote collaboration. • Led coordination of regional training sessions, both virtual and in-person, driving client development and growth across multiple countries. • Delivered impactful product updates and enhancements, significantly boosting customer experience and satisfaction. • Presented findings and strategic recommendations to executive-level stakeholders, influencing decision-making and action plans. • Partnered closely with cross-functional teams utilizing project management tools to facilitate successful execution of complex global projects.

Senior Trainer- Central America "Remote"

Sabre Travel Network
January 2018 - December 2019

• Designed and conducted training sessions across Central America, enhancing user efficiency and satisfaction. • Strengthened client product knowledge through both remote (Teams, Zoom) and in-person delivery.

Field Service Support- El Salvador and Nicaragua "Remote"

Sabre Travel Network
January 2016 - December 2018

• Provided product troubleshooting and training to premier clients in two countries. • Supported sales visits and client conversions, boosting product adoption and market share. • Delivered field support and training management across El Salvador and Nicaragua. • Ensured client satisfaction for premier and global accounts by addressing critical needs proactively.

Account Executive - El Salvador and Guatemala

Sabre Travel Network
January 2014 - December 2016

• Managed key accounts, nurturing strong client relationships and ensuring contract renewals. • Identified and cultivated new business opportunities. • Supported all business categories, including Global, Premier, and Signature accounts. .

Field Support

Sabre Travel Network
January 2007 - December 2014

• Promoted Sabre technology products, increasing client understanding and usage. • Coordinated training initiatives with Account Executives for smooth onboarding. • Contributed to major global conversion projects, including LAN Cutover (Argentina) and Virgin Australia (New Zealand).

Customer Service Centre Supervisor

Sabre Travel Network
January 2004 - December 2006

• Led the Central America Customer Service Center, delivering high-level client support. • Built and maintained strong client relationships aligned with evolving service strategies. • Sustained high customer satisfaction levels throughout the Central American market.

Smart Scores

Communication
90
Role Fit
95
Adaptability
70
Problem-solving
80

Smart Skills

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