Provided front-line customer support for Spotify users in English and French across multiple channels (chat, email). Resolved account, billing, subscription, and technical issues with a focus on first-contact resolution. Maintained high customer satisfaction scores throughout the duration of the fixed-term contract.

Spearheaded all digital marketing initiatives for this luxury beauty destination. Created high-end visual content showcasing treatments and salon ambiance. Implemented engagement strategies that increased followers.

Handled 50+ daily inbound requests from French/English-speaking customers worldwide (US, Europe, MENA), resolving issues related to orders, deliveries, and refunds. Prevented cancellations by offering alternative solutions like discounts. Collaborated with sales teams while ensuring seamless handoffs for large B2B orders.

For L’etoile Du Musée: Grew followers from 60 to 3,500+ via SEO/content calendars. For Bubble Tea Time: Executed viral campaigns targeting youth demographics (2023).

Focused on visual rebranding and content strategy for this luxury Marrakech hotel. Created engaging social media content (reels, posts, stories) highlighting amenities. Developed cohesive brand identity across digital platforms. Grew online engagement and visibility through organic strategies.

Closed $10K+ in subscription sales for a French telecom operator (12-month contracts). Achieved 90% retention rate by resolving objections and offering tailored solutions. Managed reservations/cancellations for a multinational hospitality brand, reducing cancellations by 25% through proactive client engagement.