Simera Professional Key (SPK)

Xochilt R

Nicaragua

Customer Success Account Associate

7 yrs exp

Skills

Account Management
Adobe Creative Suite
Customer Experience
Problem Solving
Technical Support
Customer Success
Customer Success Management
Customer Support Management
Key Account Management
Microsoft Office 365
Microsoft Office Suite
Tech Support
Relationship Building
Team Collaboration
Technical Troubleshooting
Client Relations
Problem-Solving
Client Retention
Account Manager
SaaS Support Specialist
IT and Technical Support
Document Management
Microsoft Suite
Microsoft Office
Probelm Sloving
Problem Solver
Teamwork and Collaboration
Problem-Solving:
Problem-solving.
Customer Experience Analyst
Teamwork & Collaboration
Technical Support Manager
Remote Collaboration
Account And Customer Success Management
Technical Support Specialist
Techinal Troubleshooting
Tecnhical Troubleshooting
Country Management
Customer Experience Strategy
Problem - solving
Remote Team Collaboration
B2B Account Management
IT support specialist
Customer Service Management
Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Client Support Specialist
• Relationship building
Customer-Facing Experience
Technical Collaboration
- Technical troubleshooting
Technical Troubleshooting & Support
IT technical support
Technical Support (SaaS)
Cutomer experience
Problem Saving
relationship buliding
User Account Management
o Problem-Solving
IT Technical Support

Xochilt R

Nicaragua

Customer Success Account Associate

7 yrs exp

Intro Video

Skills

Account Management
Adobe Creative Suite
Customer Experience
Problem Solving
Technical Support
Customer Success
Customer Success Management
Customer Support Management
Key Account Management
Microsoft Office 365
Microsoft Office Suite
Tech Support
Relationship Building
Team Collaboration
Technical Troubleshooting
Client Relations
Problem-Solving
Client Retention
Account Manager
SaaS Support Specialist
IT and Technical Support
Document Management
Microsoft Suite
Microsoft Office
Probelm Sloving
Problem Solver
Teamwork and Collaboration
Problem-Solving:
Problem-solving.
Customer Experience Analyst
Teamwork & Collaboration
Technical Support Manager
Remote Collaboration
Account And Customer Success Management
Technical Support Specialist
Techinal Troubleshooting
Tecnhical Troubleshooting
Country Management
Customer Experience Strategy
Problem - solving
Remote Team Collaboration
B2B Account Management
IT support specialist
Customer Service Management
Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Client Support Specialist
• Relationship building
Customer-Facing Experience
Technical Collaboration
- Technical troubleshooting
Technical Troubleshooting & Support
IT technical support
Technical Support (SaaS)
Cutomer experience
Problem Saving
relationship buliding
User Account Management
o Problem-Solving
IT Technical Support

Experience
Education

Customer Success Account Associate

Concentrix Nicaragua

January 2023 - present

Managed a portfolio of B2B clients, achieving a 95% retention rate by providing tailored solutions and proactive account management. Coordinated with cross-functional teams to resolve escalations efficiently and enhance product adoption.

Technical Support Representative

Concentrix Nicaragua

January 2020 - January 2023

Delivered technical support for diverse clients, resolving 90% of issues on the first contact. Assisted customers with hardware and software troubleshooting, maintaining high customer satisfaction scores.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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