Set technical direction and oversaw software development, architecture, and deployment practices for the full engineering organization. Drove innovation and aligned engineering roadmap with business objectives, ensuring delivery of high-quality, scalable, and secure solutions. Led cross-functional collaboration with product, operations, and customer-facing teams to achieve customer success and revenue growth. Established engineering best practices, performance standards, and resource optimization strategies.

Led a team of 31 professionals executing multiple simultaneous international BPM implementation projects. Owned strategic planning, resource allocation, and delivery accountability across clients in diverse business verticals (finance, healthcare, telecom, government). Introduced and scaled Managed Services offering, generating recurring revenue and increasing customer retention. Drove continuous improvement initiatives, resulting in measurable gains in customer satisfaction scores and project on-time delivery.

Managed 50+ BPM implementation and integration projects for clients across North America, South America, Europe, Asia, and Oceania using ProcessMaker v3.x and v4.x. Led a team of 12 professionals and coordinated multidisciplinary resources across multiple time zones and geographies. Specialized in process automation for healthcare, banking, finance, commerce, and telecom sectors. Developed solution architectures for transactional, content-oriented, and document management systems. Managed global vendor and contracting relationships to ensure project cost efficiency and delivery quality.

Delivered ProcessMaker BPM projects for clients in the USA, Canada, China, Philippines, Mexico, Costa Rica, Panama, and Australia. Led teams of 6–8 developers and analysts; responsible for analysis, design, and delivery of BPM solutions.

Designed and developed a web-based financial administrative system for electricity distribution and generation companies. Led project planning, monitoring, and control for a team of 8–12 engineers. Directed system implementation and go-live activities across multiple regional offices (La Paz, Sucre, Oruro, Cochabamba, Trinidad).

Supported and developed the Financial Information System for electricity distribution companies. Assisted in evaluation and monitoring of a geographic information system project.