As a Product Owner, I was assigned 500 hours to an insurance sector project to create the backlog for an internal product. I conducted meetings with stakeholders to identify project needs and created Product Requirements Documents (PRDs) to define users, scope, requirements, dependencies, and stakeholders. I facilitated information gathering sessions with subject matter experts to understand the product, process flows, and business logic. I developed test scenarios and identified changes in business rules. I built and managed the backlog in Azure DevOps, following a structured hierarchy of epics, features, and user stories.

As a Product Manager, I led the discovery and ideation of a SaaS to optimize agricultural management. My role included gathering stakeholder requirements, market research, identifying key needs and pain points, developing the product strategy and roadmap, and creating the Minimum Viable Product (MVP). Achievements: Conceptualized and validated an MVP with the potential to impact thousands of producers. Secured initial investment conversations with potential partners and investors. Positioned the project within a growing global agricultural technology market, valued at over $20 billion, focusing on the digital transformation of agriculture.

Hired to evaluate the policy department of a life insurance company with over 70,000 members. The department lacked documentation, Key Performance Indicators (KPIs), updated processes, and clear workload distribution. I led the evaluation, reporting directly to management to identify inefficiencies and optimization opportunities. I conducted a thorough process review, documenting 41 workflows using BPMN. I implemented a cloud-based Business Process Management System (BPMS). I analyzed workflows, categorized responsibilities, and identified bottlenecks for optimization. Achievements: Improved collaboration and documentation, providing management with clear operational status and improvement proposals. Identified key opportunities where 12% of processes accounted for 81% of the total workload.

Responsible for monitoring incident management KPIs, identifying process inefficiencies, and collaborating with regional teams to standardize operations in Central America. I analyzed performance metrics and recommended improvements to optimize product catalog standardization. I conducted weekly KPI monitoring and provided direct insights to management. I utilized ServiceNow, Power BI, and data analysis to track trends and present actionable information. Achievements: Provided data-driven recommendations that improved executive decision-making. Successfully standardized the product catalog for Latin America, enhancing operational excellence. Increased visibility of incident management KPIs, leading to more effective problem resolution.

Led a development team for a FinTech SaaS platform with an investment exceeding $1 million. Managed multidisciplinary teams (UX/UI, Business, and Development) under the Scrum framework. I effectively implemented Scrum, ensuring all ceremonies consistently delivered value. I standardized documentation using Confluence for increased visibility (team objectives, product requirements, daily tracking, and OKRs). I led backlog refinement sessions, structuring user stories with the WHAT, WHY, and HOW format. Achievements: Collaborated closely with the UX/UI team and stakeholders to prioritize key functionalities and facilitate agile project management. Improved team delivery and compliance by 15% through metric automation and documentation optimization.

Designed inventory flows and conducted market analysis for a retail business.