Simera Professional Key (SPK)

Egbosi S

Chile

Customer Support Specialist

5 yrs exp

Skills

Continuous Improvement Process
Customer Relationship Management
Customer Service
Customer Support
HubSpot
Jira
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Product Knowledge
Salesforce
Customer Success Management
Customer Support Management
Google Workspace
Kustomer
Microsoft Exchange
Microsoft Teams
Skype
Slack
Trello
Zendesk
Client Relationship Management
Customer Relationship Management (CRM)
Cross-functional Collaboration
Upselling and Cross-selling
Customer Service Specialist
Quick learner
Customer Service Rep
Client Relationship Management,
• Stakeholder Relationship Management
Microsoft tools
Customer Relationship Management (CRM) Tools
Customer Service Chat
Hubspot
Customer services
customer service,
Customer Service Agent
Customer Service & Relationship Management
Continous Improvement;
Intercom
Account And Customer Success Management
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Upselling & Cross-Selling
Continuous Process Improvement
Communication and Teamwork
Microsoft Power Point
customer suport
Customer Service Management
Cross functional Collaboration
Customer service representative
Client Support Specialist
Cross-Functional Team Collaboration
Product knowledge
Customer Support Specialist
Cross-functional Coordination
Customer serve
Hubspots
Crossfuntional Colaboration
Cross-Functional Collaboaration
Cross-Cultural Collaboration
Client Relationship Managements
Cross-Functional Collaboration & Oversight
Customer Service Oriented
Carrier Relationship Management
B2B Relationship Management
Microsoft Ads

Egbosi S

Chile

Customer Support Specialist

5 yrs exp

Skills

Continuous Improvement Process
Customer Relationship Management
Customer Service
Customer Support
HubSpot
Jira
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Product Knowledge
Salesforce
Customer Success Management
Customer Support Management
Google Workspace
Kustomer
Microsoft Exchange
Microsoft Teams
Skype
Slack
Trello
Zendesk
Client Relationship Management
Customer Relationship Management (CRM)
Cross-functional Collaboration
Upselling and Cross-selling
Customer Service Specialist
Quick learner
Customer Service Rep
Client Relationship Management,
• Stakeholder Relationship Management
Microsoft tools
Customer Relationship Management (CRM) Tools
Customer Service Chat
Hubspot
Customer services
customer service,
Customer Service Agent
Customer Service & Relationship Management
Continous Improvement;
Intercom
Account And Customer Success Management
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Upselling & Cross-Selling
Continuous Process Improvement
Communication and Teamwork
Microsoft Power Point
customer suport
Customer Service Management
Cross functional Collaboration
Customer service representative
Client Support Specialist
Cross-Functional Team Collaboration
Product knowledge
Customer Support Specialist
Cross-functional Coordination
Customer serve
Hubspots
Crossfuntional Colaboration
Cross-Functional Collaboaration
Cross-Cultural Collaboration
Client Relationship Managements
Cross-Functional Collaboration & Oversight
Customer Service Oriented
Carrier Relationship Management
B2B Relationship Management
Microsoft Ads

Experience
Education

Customer Support Specialist

SlimOlobe Restaurant

October 2024 - present

Resolve account, payment, scheduling, and technical issues to ensure a seamless user experience. Maintain 95%+ CSAT and consistently exceed response time KPIs, with over 95% first-contact resolution. Escalate complex issues and follow up to ensure timely and complete customer satisfaction. Contribute to the knowledge base by documenting FAQs and common issues to reduce ticket volume.

Customer Service Representative

Cloud 9 Events

February 2023 - March 2024

Communicated with clients via email, phone, and live chat, resolving inquiries and relaying issues to legal teams. Maintained accurate, confidential client records and ensured database integrity. Explained legal procedures and terms in a clear, customer-friendly manner. Handled billing inquiries and collaborated with the billing team to resolve issues. Maintained professionalism and upheld confidentiality in all client interactions.

Sales Representative

Life Mobile

August 2021 - December 2022

Consistently achieved and surpassed monthly sales targets by at least 15%, demonstrating strong sales acumen. Expanded the company’s client base by nurturing profitable relationships with over 20 new clients. Stayed updated on product knowledge to solve and provide feedback on customer service efficiency process. Consistently exceeded individual sales targets by at least 20% each quarter.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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