Led a portfolio of complex SaaS cloud implementations (AWS) across global enterprise clients, acting as primary liaison between business stakeholders, technical teams, and external partners. Oversaw end-to-end delivery including data integrations, solution customization, and cross-functional coordination across distributed teams (10+ resources including architects, engineers, QA, and SMEs). Managed complex system implementations for 5-star customers like FedEx, AMEX, Cognizant, Bank of Montreal, Texas Health, GE, and PG&E. Built strong relationships with enterprise clients, identifying opportunities to expand solution scope through integrations, enhancements, and additional capabilities. Led initiatives involving data ingestion, transformation, and consumption across multiple enterprise systems, defining integration strategies for real-time and batch data pipelines. Ensured accurate deliveries, managed risks using RAID logs, maintained accurate communication, and collaborated with cross-functional teams. Defined new processes and KPIs for performance measurement and project data management. Supported decision-making through data analysis and utilized AI tools (ChatGPT, CoPilot, Gemini, Grok, and regular PM AI assisted systems like Jira, Trello, and ClickUp) for stakeholder engagement, delay/risk prediction, and forecasting. Applied efforts on application and data protection including SIEM (Splunk), Firewall & LB configurations, and MFA implementation, ensuring compliance with ISO/IEC 27001 and HIPAA. Led other Project Managers, provided structured management of multiple related projects to achieve strategic business goals. Defined and initiated key strategic planning initiatives, focusing on program governance, strategic alignment, benefits management, stakeholder management, and project life cycle management, including fit-gap analysis. Managed effort distribution among PMO members and teams, set accountability, and standardized processes and documentation for holistic improvement. Established working channels with functional areas to measure and improve people performance.

Managed and led team members to fulfill project implementation and post-implementation requirements for financial solutions, engaging different teams daily due to banking business complexity. Executed end-to-end processes and fostered collaboration. Implemented mobile applications (digital and secure payment solutions) and the Architect Solution (webapp) for customers like Flagstar, Wells Fargo, and Bank of Montreal. Conducted OnPoint conversion and deconversion projects (database redo, backend and frontend improvements). Performed environment upgrades and solution implementations for various Fiserv mobile solutions. Learned and implemented Change Management from ITIL. Structured project budgets through resource allocation and time of delivery, utilizing tech tools for financial forecasting. Combined Waterfall with Agile methodologies and practices for prompt delivery. Worked within SCRUM development cycles, making additions to a general SAFe framework. As Scrum Master, set up ceremonies and artifacts, implementing JIRA for tracking deliveries within the SDLC and other tasks related to application development and implementation.

Started as a Business Analyst, gathering and managing requirements from meetings with customers. Transitioned to Product Owner, defining, refining, and prioritizing user stories based on complexity, feasibility, customer needs, and team capacity. Managed development needs from a product/client perspective, identifying overall functionality and dependencies. Simultaneously, as Project Manager, ran several instances of multiple projects/clients implemented concurrently. Achieved onboarding system integrations with mid-size financial institution systems via REST web services, enabling automatic customer sign-up and service requests. Led and supported integrations for execution accuracy and customer satisfaction. Delivered SAP implementation (FI, CO, MM, and WM modules) and integrations with SAP to feed other systems, providing Go Live and Post Live Support in Production. Resolved critical control and operational weaknesses by identifying problems, recommending improvements, and collaborating with Strategy, Client Support, and Software Development teams (SWOT analysis). Identified benefits to improve feature design and development, using a detail-driven approach and Miro diagrams for a complete panorama.

Worked as a lead unit with the team's Technical Architect to assess, design, schedule, build, and deliver solutions for maintaining and enhancing Mazda Web applications for the US, Mexico, and Canada markets. Performed Digital Agency workflow management for other customers, handling several efforts simultaneously with similar delivery approaches. Followed Agile SCRUM and Kanban methodologies, focusing the team, encouraging accountability, and involving them throughout the process. Aligned with strategic marketing approaches to generate new ideas. Improved business-side relationships between teams (including Top Management) and practical development dynamics, demonstrating exceptional production results. Managed planning and scheduling, resolving issues based on complexity, resource availability, and technical criteria, populating release packages. Performed major and early updates including spec definitions, visual characteristics, price lists, promo rules and dependencies, and multimedia across web and mobile platforms. Oversaw the delivery of client-facing digital assets like dashboards, reporting solutions, UI enhancements, and integrated platform outputs, ensuring quality, usability, and business alignment. Defined KPIs to reduce flaws and create room for improvements. Developed nano sites for market campaigns, including pre-sales against real-time inventory (backend solutions and 3rd party integrations). Set up analytics with different service providers.

Direct involvement in the hiring process. Developed Junior and Mid Project Managers into the Agile Development world, fostering leadership in software building executions within the company. Emphasized coaching and continuous learning. Developed different KPIs for PM team evaluation periodically. Developed a compound of mini-apps into a larger public application using Mobile and Reporting Application platforms, implementing AWS Cloud Services through React and React Native. Involved in Fintech and Transportation design, development, and market roll-out. Worked with Enterprise Systems (Workday and Netsuite) for business enhancement/enlargement, including fit-gap analysis.