Simera Professional Key (SPK)

Elmer M

El Salvador

Customer Service Representative for Payfare

$ 2,200/month

6 yrs exp

Hi, I am Elmer Morales, I have been working since 2020 on the same company managing U.S. based clients. At the moment I am looking for new opportunities to expand my knowledge and have the chance to show my various skills obtained throughout my work and personal life.

Skills

  • B2B Sales
  • Ability to adapt
  • Back Office Operations
  • Remote Tech Support
  • 1. Customer Service Excellence
  • 6. Problem Solving & Troubleshooting
  • 8. Written & Verbal Communication
  • Client Retention & Expansion

Elmer M

El Salvador

Customer Service Representative for Payfare

$ 2,200 /month

Part Time: $ 1,450/month

6 yrs exp

Hi, I am Elmer Morales, I have been working since 2020 on the same company managing U.S. based clients. At the moment I am looking for new opportunities to expand my knowledge and have the chance to show my various skills obtained throughout my work and personal life.

Skills

  • B2B Sales
  • Ability to adapt
  • Back Office Operations
  • Remote Tech Support
  • 1. Customer Service Excellence
  • 6. Problem Solving & Troubleshooting
  • 8. Written & Verbal Communication
  • Client Retention & Expansion

Customer Service Representative for Payfare

The Office Gurus
January 2022 - December 2022

Assisted customers with managing credit and debit card transactions. Walked customers through the benefits of the program and explained features. Managed fraud claims and ticket submissions, ensuring customers received appropriate resolutions. Detailed oriented to customer's account information.

Customer Service Representative, Back Office Agent, and Retention Agent for Vistra/Crius Energy

The Office Gurus
January 2022 - April 2026

Assisted customers in making payments, transferring services, or adding addresses for electricity services. Provided support for payment plans and payment extensions through various methods (credit card, debit card, MoneyGram). Managed chats and email from live customers, looking for assistance with their electricity and gas bills. Handled customer's escalations. Retained customers by offering special deals, credits, and personalized solutions. Detailed oriented to customer's account information.

Customer Service Representative for Travel Outlook

The Office Gurus
January 2021 - December 2022

Assisted customers in booking hotels across the United States. Guided customers through the best options available in their local area. Provided support in resolving booking issues and changes.

Tech Support for HP Instant Ink

Concentrix
January 2020 - December 2020

Worked as a full-time tech support agent for HP Instant Ink. Assisted customers in resolving printer issues and troubleshooting technical problems. Provided membership information and helped customers with payments.

Smart Scores

Communication
80
Role Fit
95
Adaptability
60
Problem-solving
70

Smart Skills

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