• Streamlined monthly billing milestone closures: reduced 1,200 pending milestones to under 700 within one and a half weeks through direct coordination with each consultant, applying task prioritization and time management strategies. • Trained 10 team members on Salesforce CRM usage and data maintenance, ensuring accuracy across Relocation, Outbound, and Immigration reporting. • Managed calendar coordination and appointment scheduling for executive team and expatriate clients across multiple time zones. • Handled email management and client correspondence, ensuring timely responses and accurate follow-up on all open cases. • Managed end-to-end global mobility processes (inbound and outbound): appointment scheduling, document collection, case tracking, and internal coordination with the consulting team. • Supported the relocation of expatriate families by researching local schools and service providers, delivering reference information to support the team's decision-making process. • Upheld organizational quality standards and proposed process improvements that positively impacted corporate client relationships.

• Processed 100+ monthly invoices for Peru and Bolivia with zero errors in the flow to Accounting, optimizing turnaround versus previous performance in the role. • Managed calendar coordination, appointment scheduling, and document control for General Management, Finance, HR, and Facilities. • Handled email management and internal communications, ensuring timely distribution of information across departments. • Coordinated nationwide courier documentation dispatch and managed vehicle access control per OEA compliance guidelines. • Served as first security checkpoint for internal and external personnel per OEA compliance guidelines.

• Designed and implemented a daily compliance tracking system for financial advisors: daily office visits, data consolidation in Excel, and a single daily report to Management — driving office compliance from below 80% to 100% and earning an institutional award at the Lima regional level. • Managed calendar management and appointment scheduling for the Group Manager, coordinating across internal teams and high-net-worth clients. • Delivered daily, weekly, monthly, and quarterly executive reports with consistent on-time delivery and zero missed deadlines. • Coordinated event planning and event coordination for corporate meetings, client gatherings, and internal functions. • Provided full executive support: email management, client relations, vendor coordination, meeting room reservations, and vehicle access control.