Handled inbound calls from customers who had questions or issues related to the purchase and use of gift cards at Kroger stores and affiliated locations. Provided clear and accurate information, troubleshot problems such as card activation, balance inquiries, declined transactions, or lost cards, and ensured a positive customer experience.

Ensured that the content users share on Roblox adhered to the rules of conduct and was not harmful to other users. Provided a back-office administrative task management service and internal support for specific accounts (Roblox and Mercury).

Offered and advertised extra goods, packages, or services that the client might find interesting (upselling/cross-selling). Responded to grievances or concerns raised by the client, such as poor service, incorrect billing, or modifications to the plan. Enhanced the customer experience to ensure customers were happy and had a favorable opinion of the brand.

Made suggestions for new goods, trends, and combinations to increase sales, improve the shopping experience, and reach or exceed the store's stated goals for both individual and team sales.