Simera Professional Key (SPK)

Erica A

Paraguay

Customer Service Representative

$ 1,700/month

2 yrs exp

Customer-focused professional with experience in client service environments, specializing in delivering high-quality service, managing high- pressure situations, and ensuring operational efficiency. Proven ability to communicate effectively, solve problems quickly, and handle multiple responsibilities simultaneously.

Skills

  • Problem Solving
  • Time Management
  • Task Management
  • Team Collaboration
  • Problem-Solving
  • Proactive attitude
  • Process Optmization
  • Probelm Sloving
  • Problem Solver
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Teamwork and Collaboration
  • Problem-Solving:
  • Problem-solving.
  • Microsoft Office (Word, Excel, PowerPoint)
  • Teamwork & Collaboration
  • Remote Collaboration
  • Microsoft Office (Word, Excel, Outlook)
  • Problem - solving
  • process organization
  • Remote Team Collaboration
  • Microsoft Office (Excel, Word, PowerPoint)
  • Technical Collaboration
  • Problem Saving
  • o Problem-Solving

Erica A

Paraguay

Customer Service Representative

$ 1,700 /month

2 yrs exp

Customer-focused professional with experience in client service environments, specializing in delivering high-quality service, managing high- pressure situations, and ensuring operational efficiency. Proven ability to communicate effectively, solve problems quickly, and handle multiple responsibilities simultaneously.

Skills

  • Problem Solving
  • Time Management
  • Task Management
  • Team Collaboration
  • Problem-Solving
  • Proactive attitude
  • Process Optmization
  • Probelm Sloving
  • Problem Solver
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Teamwork and Collaboration
  • Problem-Solving:
  • Problem-solving.
  • Microsoft Office (Word, Excel, PowerPoint)
  • Teamwork & Collaboration
  • Remote Collaboration
  • Microsoft Office (Word, Excel, Outlook)
  • Problem - solving
  • process organization
  • Remote Team Collaboration
  • Microsoft Office (Excel, Word, PowerPoint)
  • Technical Collaboration
  • Problem Saving
  • o Problem-Solving

Customer Service Representative

Alorica
August 2025 - October 2025

Provided customer support across multiple channels. Assisted clients with inquiries, troubleshooting, and account management. Maintained performance metrics and service standards.

Flight Attendant

Copa Airlines
December 2023 - October 2024

Delivered exceptional customer service to passengers in a fast-paced, high-responsibility environment. Coordinated with crew members to maintain smooth operations and service delivery. Handled customer inquiries, complaints, and special requests with professionalism and efficiency.

Customer Service Representative – Retention

Radius Global Solutions
July 2023 - November 2023

Managed high-volume customer interactions focused on retention and satisfaction. Resolved client issues while maintaining company standards and service quality. Negotiated solutions to retain customers and reduce churn.

Smart Scores

Communication
90
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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