Simera Professional Key (SPK)

Ken D

Paraguay

Customer Success Manager, SaaS/AI

10+ yrs exp

Skills

  • Account Management
  • Strategic Relationships
  • Strategy
  • Customer Success
  • Stakeholder Management
  • Relationship Building
  • Account Manager
  • Team Collaboration and Leadership
  • Strategic Planning and Execution
  • • Strategic Planning & Execution
  • Compliance Management
  • Customer Success Strategy
  • Corporate Account Management
  • Senior Accountant
  • Team Coordination & Leadership
  • Stakeholder Management,
  • Strategic Account Management
  • User Account Management
  • Business Process Automation
  • Strategic Account Planning

Ken D

Paraguay

Customer Success Manager, SaaS/AI

10+ yrs exp

Skills

  • Account Management
  • Strategic Relationships
  • Strategy
  • Customer Success
  • Stakeholder Management
  • Relationship Building
  • Account Manager
  • Team Collaboration and Leadership
  • Strategic Planning and Execution
  • • Strategic Planning & Execution
  • Compliance Management
  • Customer Success Strategy
  • Corporate Account Management
  • Senior Accountant
  • Team Coordination & Leadership
  • Stakeholder Management,
  • Strategic Account Management
  • User Account Management
  • Business Process Automation
  • Strategic Account Planning

Customer Success Manager, SaaS/AI

VETTX
October 2025 - present

Build relationships with end users and leadership to understand their unique needs and business goals. Deliver compelling platform demonstrations that showcase VETTX's features and value proposition. Cultivate long-term client partnerships that drive satisfaction, trust, and loyalty and retain revenue. Champion platform adoption by guiding clients toward deeper, more consistent usage. Uncover growth opportunities within existing accounts to expand reach and impact.

Senior Account Manager, Enterprise Revenue & Growth Segment Global Sales

ZoomInfo
April 2022 - September 2025

Strategic relationship builder and revenue driver for enterprise accounts with focus on retention, expansion, and customer success. Managed complex enterprise accounts through comprehensive strategic planning and regular business reviews, driving both retention and growth initiatives. Developed and executed strategic account plans identifying expansion opportunities, managing risk, and aligning solutions with client business objectives. Built trusted relationships across entire client organizations—from C-suite executives to end-users—ensuring deep solution alignment and customer advocacy. Demonstrated measurable ROI through data-driven analysis, value alignment exercises, and customer success metrics. Positioned advanced SaaS and AI solutions addressing clients' strategic go-to-market initiatives and digital transformation priorities. Drove renewal conversations by proactively addressing client needs and identifying expansion opportunities through a consultative approach. Collaborated with cross-functional teams including Solutions Engineering, Customer Success, and Product to ensure seamless customer experience.

Account Executive, North American Sales

Emburse
June 2021 - April 2022

Solution-focused account manager partnering with SaaS customers to optimize financial process automation. Collaborated with new clients implementing Emburse SaaS solutions for financial process automation. Partnered strategically with Emburse Strategic Alliance companies to strengthen integrated solutions and drive customer success. Supported customer onboarding and early adoption to ensure positive implementation outcomes.

Alliance Manager

PTC
December 2019 - May 2021

Strategic partner enablement leader driving partnership growth and co-selling success across enterprise accounts. Developed and executed comprehensive go-to-market strategies promoting integrated PTC and Rockwell solutions to enterprise prospects. Fostered partnership growth through strategic product enablement programs, value-driven sales training, and targeted account development. Propelled revenue growth by collaborating closely with Rockwell and PTC sales teams on enterprise pursuits for IoT and AR software solutions. Built strategic relationships with channel partners, providing ongoing support, training, and resources to maximize their selling effectiveness. Managed partner success through regular reviews, performance tracking, and continuous improvement initiatives. Served as key liaison between partner organizations, ensuring alignment on business objectives and mutual success.

Strategic Account Executive

PTC/Kepware
January 2016 - December 2019

Enterprise account leader building strategic relationships and managing complex sales cycles for industrial software solutions. Developed and managed strategic relationships with enterprise organizations, positioning Industrial Driver products for end-user adoption. Created comprehensive account plans addressing customer business challenges and identifying expansion opportunities. Met assigned sales targets while maintaining focus on long-term strategic relationships and customer success. Managed account forecasting and provided regular status reporting to support business planning.

Strategic Account Manager

OTT Communications

Strategic Account Executive

Windstream (Fortune 500)

Strategic Account Manager

GWI

Senior Inside Sales Representative

Enterasys Networks

Owner/Manager

The Juicery