Simera Professional Key (SPK)

Rebeca M

Nicaragua

Customer Service Agent / Supervisor – Home Improvement Account

$ 1,700/month

10+ yrs exp

Skills

Analytical Skills
C++
Career Management
Coaching
Communications
Customer Service
Data & Analytics
Data Analysis
Data Analytics
HR Management
IT Management
Leadership
Management
Microsoft Word
Problem Solving
Salesforce
Teamwork
Technical Support
Troubleshooting
Ad Management
Allocation Management
Brand Management
Canva
Canvas
CAT Tools
Customer Support Management
Data Entry
Microsoft Office 365
Microsoft Office Suite
Power Point
PR Management
Sales Order Management
TeamWorks
Tech Support
Communication
Sales Techniques
Patience
Written Communication
Report Generation
Database Entry
PowerPoint
Problem-Solving
Team Work
Lidership
Comunicación
comunication
IT and Technical Support
email support
Communicative
Microsoft Office
Customer Service Rep
Discipline
Performance Monitoring
Probelm Sloving
Problem Solver
ALM Tools
Leathership
Good Communication
Analytical skills
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Communication.
customer service,
leadership,
Customer Service Agent
Technical Support Manager
Client Communication
AI tools
Advanced excel
Communication Tools
Client-Facing Communication
Problem - solving
Work Order Management
Basic Data Analysis
advance excel
Teamworker
Customer Service Management
Spatial Analysis
IT troubleshooting
Data Analysis,
ICT Tools
• Data analysis
ERP Management
Customer serve
Scientific Communication
P&L Management
Client Comunication
Workflow Coordination
IT technical support
Communcation
Technical Support (SaaS)
Supplier Communication
System Troubleshooting
Problem Saving
BI Tools
o Problem-Solving
Advanced Excel
Website Performance Monitoring
disciplined
KPI Management
Workforce Coordination
Order Management
Escalation Management
Calibration Management
IT Technical Support

Rebeca M

Nicaragua

Customer Service Agent / Supervisor – Home Improvement Account

$ 1,700 /month

10+ yrs exp

Skills

Analytical Skills
C++
Career Management
Coaching
Communications
Customer Service
Data & Analytics
Data Analysis
Data Analytics
HR Management
IT Management
Leadership
Management
Microsoft Word
Problem Solving
Salesforce
Teamwork
Technical Support
Troubleshooting
Ad Management
Allocation Management
Brand Management
Canva
Canvas
CAT Tools
Customer Support Management
Data Entry
Microsoft Office 365
Microsoft Office Suite
Power Point
PR Management
Sales Order Management
TeamWorks
Tech Support
Communication
Sales Techniques
Patience
Written Communication
Report Generation
Database Entry
PowerPoint
Problem-Solving
Team Work
Lidership
Comunicación
comunication
IT and Technical Support
email support
Communicative
Microsoft Office
Customer Service Rep
Discipline
Performance Monitoring
Probelm Sloving
Problem Solver
ALM Tools
Leathership
Good Communication
Analytical skills
Customer Service Chat
Problem-Solving:
Customer services
Problem-solving.
Communication.
customer service,
leadership,
Customer Service Agent
Technical Support Manager
Client Communication
AI tools
Advanced excel
Communication Tools
Client-Facing Communication
Problem - solving
Work Order Management
Basic Data Analysis
advance excel
Teamworker
Customer Service Management
Spatial Analysis
IT troubleshooting
Data Analysis,
ICT Tools
• Data analysis
ERP Management
Customer serve
Scientific Communication
P&L Management
Client Comunication
Workflow Coordination
IT technical support
Communcation
Technical Support (SaaS)
Supplier Communication
System Troubleshooting
Problem Saving
BI Tools
o Problem-Solving
Advanced Excel
Website Performance Monitoring
disciplined
KPI Management
Workforce Coordination
Order Management
Escalation Management
Calibration Management
IT Technical Support

Experience
Education

Customer Service Agent / Supervisor – Home Improvement Account

Ibex

January 2023 - April 2026

Provided bilingual English-Spanish inbound customer service for a major U.S. home improvement retailer, assisting with product inquiries, orders, troubleshooting, and service requests. Delivered technical support for private-label products, processing warranty claims and replacements. Performed accurate data entry and managed customer records using Salesforce and internal systems. Utilized advanced Microsoft Excel for reporting, tracking performance metrics, data analysis, and operational updates. Handled back-office tasks via email, escalations, follow-ups, and case documentation. Applied soft sales techniques for recommending products and services. Promoted to Supervisor, leading and supporting agents in daily operations, productivity, and service quality. Provided coaching, workflow coordination, performance monitoring, and direct client communication, ensuring compliance with company procedures, KPIs, and customer experience standards.

Bilingual Math and Science Teacher

Eco English School

January 2021 - December 2023

Primary School English Teacher

MINED

January 2020 - December 2021

Private Violin, Music Theory, English and Math Teacher

Self-Employed

January 2018 - present

Academic Support Teacher for Primary and Secondary Students for Math, English and Science

San Sebastián Public School

January 2014 - December 2018

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta