•Translated, edited and localized training documentation, SOPs, and customer-facing content for the Brazilian market. • Collaborated with product franchise SMEs in Brazil to localize product descriptions, Instructions for use, datasheets. • Was responsible for ensuring grammar accuracy, clarity, and consistency in published materials. • Reviewed and refined e-learning content, including subtitles and instructional documents. • Managed translation and localization projects for ILT courses and product training materials. • Monitored project status to ensure compliance with deliverables and timelines. • Developed and edited e-learning modules using Articulate Storyline and Rise. • Led video subtitling, audio transcription, and content adaptation for multilingual audiences. • Was responsible for providing stakeholders (SMEs, translation reviewers) project updates, discussing possible roadblocks and agreeing on new timelines, if necessary • Allocated resources and tasks to external language service providers for specific ondemand languages.

• Created and reviewed training materials for alignment with corporate guidelines. • Conducted product research, content gap analysis, and quality assurance. • Managed service tickets via JIRA and Salesforce for training-related tasks. • Training courses completed: CRO, SEO, Customer Experience, WordPress, Facebook Marketing, Instagram Marketing, Branding and Email Marketing

• Spearheaded a content governance structure to restructure SharePoint contents for a Change Management team. • Served as website admin for the Change Management team (new team site) • Designed training documentation, including business requirement documents (BRDs) and process flows. • Led document revision and editing sessions for supply chain and procurement training materials.

• Was responsible for all EN-SP-EN translations ((immigration, contracts, real estate) and served as co-editor/proofreader of corporate communications. • Article writer (English) on different topics of Costa Rican culture. 38 articles (WordPress) https://outlierlegalservices.com/author/eduardozamora/, • Assisted in the drafting/review of contracts and marketing materials, including the owner/GM's emails (grammar, punctuation and vocabulary).

• Assigned and monitored translation tasks, ensuring KPI compliance. • Proofread and edited team translations across English, Spanish, and Portuguese. • Collaborated with departments requiring editorial and proofreading support. • Oversaw internal and external communications, ensuring linguistic and stylistic accuracy (English-Portuguese-Spanish). • Managed proofreading and content strategy for multilingual publications (Brazilian market)

● Proposed/led an initiative to update HR FAQ's and Wiki sites for Citi's LATAM Center of Excellence, ● Translated/localized HR training materials for LATAM audiences. ● Created functional specifications documents for learning transition workshops.

Engagement Desk Funnel Agent (July 06-Sept 07) • Triaged technical service requests and engaged technical resources within the Technology Services Delivery Organization to handle hardware/software service requests. • Was the liaison between HP internal customers and service delivery resources. Program Manager, job promotion (March 07-July 08) ● Was the focal point for handling delivery issues relating to the North America's Defective Media Retention Program (DMR) ● Was the liaison and negotiator between the HP New Service Readiness team and major corporate customers, such as Lockheed Martin, Intel, and Microsoft, to ensure the customers’ compliance with the program guidelines. ● Conducted biweekly/monthly status meetings with account managers to review compliance metrics, receive feedback from customers, and provide follow-up reports to the New Service Readiness team.