Simera Professional Key (SPK)

Malissa M

Peru

Customer Support

10+ yrs exp

Skills

Adaptability
Communications
Customer Retention
Multitasking
Problem Solving
Project Coordination
Sales
Technical Support
Time Management
Billing
Confluence
Customer Success
Google Workspace
Microsoft Teams
Project Coordinator
Service Now
ServiceNow
Slack
Softphones
Tech Support
Up-selling
Upselling
Zendesk
Attention to Detail
Google Sheets
Communication
Customer Orientation
Ticketing System
Customer Segmentation
Ticketing Systems
Client Onboarding
Problem-Solving
Cross-functional Collaboration
Product Lifecycle Management
willing
google docs
telecom
Comunicación
cross functional coordination
comunication
IT and Technical Support
Multi-task
chat support
email support
Attention to details
Communicative
Issue Resolution
Multi-Tasking
Adaptabilid
Time managment
project lifecycle management
Time Management,
Time mangament
Good Communication
Client Engagement
Problem-Solving:
Problem-solving.
Time-Management
adaptabilité
Communication.
Adaptability.
multi tasking
Technical Support Manager
Travel management
Live Chat Support
Client Communication
Google Workspace Suite
adaptabilty
Communication Tools
Phone Support
CRM Platforms
Client-Facing Communication
Problem - solving
Adaptabiity
file management
adpatability
Googleworkspace
Cross functional Collaboration
Cross-Functional Team Collaboration
Creative troubleshooting
logistic coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
9. Time Management
Google Spreadsheets
Client Comunication
IT technical support
Communcation
Technical Support (SaaS)
live management
New Client Onboarding
Adabiility
Adaptabilility
o Problem-Solving
Tender management
Production Coordination
IT Technical Support
Ticketing Systems (CRM)
AI systems
Corporate Banking
Process Coordination
SalesQL
Corporate Branding
Customer Success Lead
Remote Troubleshooting
Google Suite/Workspace
ISP Technical Support
Customer retention
corporate training
• CRM & Platforms

Malissa M

Peru

Customer Support

10+ yrs exp

Skills

Adaptability
Communications
Customer Retention
Multitasking
Problem Solving
Project Coordination
Sales
Technical Support
Time Management
Billing
Confluence
Customer Success
Google Workspace
Microsoft Teams
Project Coordinator
Service Now
ServiceNow
Slack
Softphones
Tech Support
Up-selling
Upselling
Zendesk
Attention to Detail
Google Sheets
Communication
Customer Orientation
Ticketing System
Customer Segmentation
Ticketing Systems
Client Onboarding
Problem-Solving
Cross-functional Collaboration
Product Lifecycle Management
willing
google docs
telecom
Comunicación
cross functional coordination
comunication
IT and Technical Support
Multi-task
chat support
email support
Attention to details
Communicative
Issue Resolution
Multi-Tasking
Adaptabilid
Time managment
project lifecycle management
Time Management,
Time mangament
Good Communication
Client Engagement
Problem-Solving:
Problem-solving.
Time-Management
adaptabilité
Communication.
Adaptability.
multi tasking
Technical Support Manager
Travel management
Live Chat Support
Client Communication
Google Workspace Suite
adaptabilty
Communication Tools
Phone Support
CRM Platforms
Client-Facing Communication
Problem - solving
Adaptabiity
file management
adpatability
Googleworkspace
Cross functional Collaboration
Cross-Functional Team Collaboration
Creative troubleshooting
logistic coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
9. Time Management
Google Spreadsheets
Client Comunication
IT technical support
Communcation
Technical Support (SaaS)
live management
New Client Onboarding
Adabiility
Adaptabilility
o Problem-Solving
Tender management
Production Coordination
IT Technical Support
Ticketing Systems (CRM)
AI systems
Corporate Banking
Process Coordination
SalesQL
Corporate Branding
Customer Success Lead
Remote Troubleshooting
Google Suite/Workspace
ISP Technical Support
Customer retention
corporate training
• CRM & Platforms

Experience
Education

Customer Support

OnePilot/DailyLook

January 2025 - July 2026

Provided customer support via live chats, email, and phone. Managed billing including refunds, cancellations, escalations, and collections.

Technical Support Specialist

Meade Willis EDI Company

January 2021 - January 2025

Provided technical support for Electronic Data Interchange (EDI) systems. Managed client accounts and projects. Monitored system alerts. Led client onboarding processes.

Corporate Trainer

Signify - Webhelp Peru

January 2020 - December 2021

Delivered comprehensive onboarding and offboarding training programs for new hires and departing staff. Designed and facilitated engaging training materials using PowerPoint and internal LMS platforms. Conducted workshops and training sessions via Microsoft Teams and Slack; tracked progress in Google Sheets and ServiceNow (SNOW). Implemented a feedback loop through quarterly reports and continuous employee evaluations. Led mentorship initiatives and case studies to reinforce learning and performance improvements.

Corporate Trainer

Signify – Webhelp Peru

January 2020 - January 2021

Delivered onboarding and offboarding training programs. Designed training materials using PowerPoint and LMS platforms. Conducted sessions via Microsoft Teams and Slack.

Customer Service & Technical Support

Geeks On Site

January 2016 - January 2020

Provided remote technical support and computer repair. Handled inbound calls, live chats, and email support. Assisted in employee training and dispatch operations.

Dispatcher / Sales Representative

AD Auto Transport & Logistics

January 2014 - January 2015

Scheduled and dispatched logistics operations. Provided client support via phone and email. Maintained operational records.

Customer Support Agent

Parimatch-Growe

January 2013 - January 2014

Handled live chat, ticketing, and email support. Managed verification processes and client account issues.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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