Processed and reviewed invoices in the NxtEdge platform, ensuring accuracy and resolving discrepancies. Managed and resolved support tickets related to purchases, vendors, and order processing. Configured vendor settings, ordering emails, and account details for client locations. Investigated and resolved issues related to invoices, order guides, and product configurations. Communicated with internal teams and vendors to troubleshoot operational issues and ensure smooth system functionality. Maintained accurate data entry and documentation within the system.

Supported Blue Cross Blue Shield of Michigan, handling insurance and contract-related inquiries with a focus on accuracy and customer satisfaction. Responsibilities included resolving member issues, explaining policy and coverage details, processing updates, verifying information, and ensuring all documentation met compliance standards. Consistently met performance metrics, managed high call volumes, and delivered clear, empathetic communication. Strengthened problem-solving skills, attention to detail, and ability to work effectively in a fast-paced, service-driven environment.

Assisted customers with product inquiries, managed transactions, and provided personalized recommendations. Maintained product organization, supported inventory checks, and ensured compliance with pharmacy guidelines. Strengthened communication skills, built strong customer relationships, and consistently contributed to a positive and efficient store environment.