Provided high-volume inbound support, efficiently and professionally resolving customer queries and issues. Identified, diagnosed, and resolved issues related to accounts, systems, and payments, prioritizing first-contact resolution. Explained complex processes and solutions clearly and simply to non-technical users.

Results-oriented leader, focused on operational excellence and customer satisfaction. Ensured compliance with company standards. Supervised and guided the team on internal policies. Addressed customer concerns in a timely manner. Collaborated with management on performance and policy issues to foster a positive work environment.

Customer service and technical support, including distribution of minutes and SIM cards. Building and maintaining customer relationships to drive business growth. Inventory management and promotional materials. Recovery of delinquent accounts.

Supervised daily cleaning and maintenance operations to ensure satisfactory guest experiences. Handled complaints and special requests with professionalism. Utilized hotel management systems and booking platforms to optimize reservation processes.