Simera Professional Key (SPK)

Raymond L

Guatemala

Operations Supervisor

$ 2,200/month

10 yrs exp

Isndustrial Engineer (degree completed) with over 8 years of experience in BPO operations, data analysis, and team management. Specialized in process optimization, quality control, and data-driven decision making. Bilingual (Spanish/English C1), with certifications in Google Data Analytics and Project Management. Detail-oriented, committed to continuous improvement and the achievement of strategic goals

Skills

Agile
Agile Project Management
Business Process Improvement
Continuous Improvement Process
Data & Analytics
Data Analysis
Data Analytics
data visualization
Google Analytics
Monetization
Motivation
Product Management
Project Management
Quality Center
Scrum
Software Project Management
Asana
Digital Project Management
Domain Management
Power BI
Production Management
Property Management
SLAs
Waterfall Methodology
Lead Management
Pipeline Management
Process Improvement
Team Leadership
Quality control
Effective communication
PowerBI
Effective Communication Skills
Project Manager
Social Project Management
Analytical Thinking
Delivery Management
Project managment
results oriented
Effective Written Communication
project mnangement
Legal Project Management
3D Visualization
Data-Driven Decision Making
analythical thinking
Result oriented
efective communication
project managmenet
Data Visulization
Results-Oriented
Hybrid Project Managerment
Continous Improvement;
PMO and Project Management
Quality contol
Project managemet
Continuous Process Improvement
Ability to work under pressure
Complex Project Management
Global Team Leadership
Basic Data Analysis
Executive Support
Spatial Analysis
Data Analysis,
• Data analysis
Project Management,
Executive Communication
Pivot Tables
Data Validation
Operational Reporting
Deadline Management
Data Quality Control
Task and Deadline Management
o Effective Communication
PMO & Project Management
Project Management (PMBOK)
Executive Reporting

Raymond L

Guatemala

Operations Supervisor

$ 2,200 /month

10 yrs exp

Intro Video

Skills

Agile
Agile Project Management
Business Process Improvement
Continuous Improvement Process
Data & Analytics
Data Analysis
Data Analytics
data visualization
Google Analytics
Monetization
Motivation
Product Management
Project Management
Quality Center
Scrum
Software Project Management
Asana
Digital Project Management
Domain Management
Power BI
Production Management
Property Management
SLAs
Waterfall Methodology
Lead Management
Pipeline Management
Process Improvement
Team Leadership
Quality control
Effective communication
PowerBI
Effective Communication Skills
Project Manager
Social Project Management
Analytical Thinking
Delivery Management
Project managment
results oriented
Effective Written Communication
project mnangement
Legal Project Management
3D Visualization
Data-Driven Decision Making
analythical thinking
Result oriented
efective communication
project managmenet
Data Visulization
Results-Oriented
Hybrid Project Managerment
Continous Improvement;
PMO and Project Management
Quality contol
Project managemet
Continuous Process Improvement
Ability to work under pressure
Complex Project Management
Global Team Leadership
Basic Data Analysis
Executive Support
Spatial Analysis
Data Analysis,
• Data analysis
Project Management,
Executive Communication
Pivot Tables
Data Validation
Operational Reporting
Deadline Management
Data Quality Control
Task and Deadline Management
o Effective Communication
PMO & Project Management
Project Management (PMBOK)
Executive Reporting

Experience
Education

Operations Supervisor

Allied Global BPO - Verizon Account

January 2024 - November 2025

Led and managed a team of data analysts, overseeing task completion and deadline adherence within continuous improvement projects. Developed and presented high-impact reports for strategic decision-making at the executive level. Identified and mitigated improvement opportunities across agents, processes, and systems (Agent, Process & System Opportunities) in key operations. Generated insights that directly contributed to resolving process failures, including the implementation of a prepaid customer retention strategy that resulted in a measurable reduction in annual churn. Coordinated with cross-functional teams to ensure SLA compliance and operational quality standards.

Data Analyst & Quality Control -

Allied Global BPO - Verizon Account

January 2019 - January 2024

Designed and analyzed operational reports providing the business with critical information on process adherence and systemic opportunities. Monitored agent performance and quality KPIs, identifying trends and proposing actionable improvements. Collaborated with operations leaders to identify bottlenecks and implement process improvement solutions. Maintained dashboards and reports in Power BI and Excel for weekly and monthly tracking of key metrics.

Customer Service Representative

Allied Global BPO - Verizon Account

January 2016 - January 2019

Provided bilingual (Spanish/English) customer service for the Verizon line, with a focus on first-contact resolution.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

beta