Owned end-to-end development of technical eLearning content — courses, interactive demos, learning paths, customer-facing assets, and certification exams — for PagerDuty's Operations Cloud and Runbook Automation products. Developed two interactive product tours (Operation Console and PD Advance) that attracted 1,000+ visits from major enterprise clients, yielding a 42% increase in trial activations and a 275% surge in AIOps trial requests. Built the Runbook Automation: The Blueprint learning path — a 4-course series from foundational to advanced operational controls. Self-learned the Rundeck/Runbook Automation platform to ensure technical accuracy; received high praise from long-time platform users. Authored Incident Responder Essentials: From Alert to Resolution — a concise 13-module compilation preparing new Responders to navigate the PagerDuty platform end-to-end. Created Stakeholder Communications course and led a Learning Path integrating three courses, with four additional courses in pipeline. Collaborated with Subject Matter Experts (SMEs), the Enablement team, and the Knowledge Base team to ensure content accuracy and alignment. Developed AI/LLM-driven content templates and managed localization projects, including Japanese-language product tours, to expand global training reach.

Expanded scope to support SalesOps, BizOps, Marketing, Sales Engineering, and Product — creating relevant, visually compelling content, reports, and KPI dashboards. Maintained brand, messaging, and sales methodology consistency across cross-functional resources.

Coordinated multi-functional resources to ensure consistent brand voice and messaging alignment. Produced content that directly supported conversion rate improvements through the sales team.

Qualified inbound leads, built account and opportunity profiles in Salesforce, and coordinated discovery meetings between Account Executives and prospects.

Anticipated and mitigated global impact on passengers affected by operational contingencies. Served as Interim Coordinator for the CCA Protections team (May–June 2018).

Retained clients and sold air transport service contracts at SCL airport. Awarded LATAM Service Leader 2015 and Q3 2015 recognition.

Audiovisual content production: video, audio, and photo editing; professional photography for artistic and business clients.