As S.M my role was to improve sales techniques and processes based in the HubSpot INBOUND technique. The products are software licenses (antivirus, Office, Adobe), Router configuration, website creation and house security software and hardware.

A company dedicated to the sales of used cars and spare parts (domestic US, Japanese and European). Prospecting clients, Closing Deals,

Person in charge of the dealership sales and team. Meet target of sales for 15 months in a row and improve company processes for sales and paperwork. Validating the integration between the operations and the processes.

Main duty was to cross reference products from a competitor quotation and improve it in price and quality with Grainger red book of products. We make sure to find a better opportunity to make a sales or don’t lose any existing clients.

1st level technical support for Wellpoint Insurance, Dell customer in US. Making sure if the issue the client is facing can be solved immediately if we can’t solve it, we proceeded to escalated to 2nd level.