Development of processes and procedures for designing a Credit Evaluation Application for the Agricultural Sector, including prototype design and coordination with the development team. This work was carried out for a startup in La Paz, Bolivia. Coordination and meeting sessions with the Startup Brain in La Paz, Bolivia, for designing an Application to Promote Savings Among Women to Achieve Their Dreams. This included the development of process flows, user evaluations, prototype design, and validation of prototypes with stakeholders.

Design, implementation, and updating of processes and procedures aligned with the Annual Operating Plan (AOP). Development and improvement of processes and procedures in accordance with the Institutional Strategic Plan (ISP). Management, handling, and analysis of databases for decision-making. Administration, management, and support of operating systems. Execution and participation in institutional projects aimed at continuous improvement, process optimization, and strengthening organizational management.

Development of conceptual designs for technological solutions tailored to the needs of users and the institution. Design and optimization of user experiences (UX) focused on usability and accessibility. Design, prototyping, and validation of web platforms. Execution of quality assurance (QA) tests to ensure proper functionality, performance, and stability of developed platforms. Creation of user manuals and production of tutorial videos to facilitate platform adoption. Training and support for users to ensure correct and efficient use of technological solutions.

Provided specialized technical assistance in the implementation and deployment of computer systems. Served as facilitator of the Digital Inclusion program, aimed at women entrepreneurs, within the framework of a project executed with ProBolivia. Led the technical support team, providing guidance to public institutions and citizens in the use of e-government systems and tools. Implemented and integrated technological tools in state entities, strengthening processes and digital capabilities. Planned, executed, and coordinated technological projects focused on digital inclusion, institutional modernization, and improvement of public services.

Provided multichannel citizen support through WhatsApp, email, landline, and mobile phone, ensuring timely and high-quality service. Developed and implemented service policies and citizen assistance strategies at a national level in Bolivia. Oversaw personnel selection for support areas, including training and mentoring of new support staff. Led the support team, coordinating operations and preparing various administrative and technical requirements. Planned, executed, and monitored projects aimed at continuous improvement of citizen services and strengthening support processes.

Provided guidance and support for information requests related to non-compliance or overdue payment of tax obligations. Promoted tax compliance and regularization among taxpayers, in accordance with current regulations. Verified payment methods and transactions, performed by taxpayers or responsible third parties. Assisted and supported taxpayers in the timely regularization of their tax obligations and commitments.

Provided assistance and guidance to users in the processes of registration, modification, and updating of the Digital Biometric Registry. Managed requests for correction of tax errors and collaborated in the execution of other projects and activities carried out by the entity.

Planned, formulated, and executed projects, ensuring compliance with objectives, deadlines, and allocated resources. Monitored, organized, and supervised the implementation process and scheduled activities. Prepared technical evaluations and project outcome reports, including analysis of progress and impacts. Compiled and organized project documentation and technical records for each initiative. Provided leadership and actively participated in the execution of institutional projects, focused on continuous improvement and strengthening organizational management.

Managed product procurement and client acquisition, strengthening commercial relationships. Prepared and supported the evaluation, planning, and organization of projects. Compiled and organized project folders and documentation. Administered international insurance and coordinated local transportation of goods. Coordinated operations with customs agents in La Paz, Cochabamba, and Santa Cruz. Analyzed and applied general import policies, processed Single Import Declarations (DUI), and managed all related documentation. Controlled and archived personnel files, supervised vacations, and reviewed travel reports.

Prepared evaluations and project monitoring reports. Organized and managed project documentation folders for Huawei projects, ensuring order and traceability of information. Administered assets and controlled billing processes. Created, updated, and maintained personnel records and notes, managed document filing, and coordinated logistics for hotels, meetings, and corporate events. Received and managed documentation, handled phone calls, and provided general administrative support.

Managed and coordinated events, including the organization of courses and workshops, as well as providing advisory support to exporters. Administered and maintained databases, providing comprehensive support to the activities of the organization’s training unit.