Simera Professional Key (SPK)

Werner C

El Salvador

BI Analyst, Global Reporting

$ 2,000/month

10+ yrs exp

Business Intelligence Analyst and Business Analyst with over 17 years of experience in the BPO industry, specializing in data analysis, reporting, process improvement, and business intelligence solutions. Experienced in transforming complex data into actionable insights using Power BI, SQL, Domo, Excel, and Looker. Passionate about solving business problems, optimizing processes, and helping organizations make data-driven decisions. I enjoy collaborating with cross-functional teams, understandin…

Skills

  • Customer Service
  • Data Analysis
  • SQL
  • Business Process Optimisation
  • data analyst
  • data analist
  • Sales data analysis
  • Customer Service Rep
  • Stakeholder Communication
  • Customer Service Chat
  • Customer services
  • Data visualization (Power BI)
  • customer service,
  • Customer Service Agent
  • Automation & Process Improvement
  • stakholder communication
  • Data Analysis and Performance Monitoring
  • Customer Service Support
  • - Stakeholder & Client Communication
  • Data Analysis,
  • • Data analysis
  • Business Process Optimization
  • Customer serve
  • MSQL

Werner C

El Salvador

BI Analyst, Global Reporting

$ 2,000 /month

10+ yrs exp

How you use AI

Business Intelligence Analyst and Business Analyst with over 17 years of experience in the BPO industry, specializing in data analysis, reporting, process improvement, and business intelligence solutions. Experienced in transforming complex data into actionable insights using Power BI, SQL, Domo, Excel, and Looker. Passionate about solving business problems, optimizing processes, and helping organizations make data-driven decisions. I enjoy collaborating with cross-functional teams, understandin…

Skills

  • Customer Service
  • Data Analysis
  • SQL
  • Business Process Optimisation
  • data analyst
  • data analist
  • Sales data analysis
  • Customer Service Rep
  • Stakeholder Communication
  • Customer Service Chat
  • Customer services
  • Data visualization (Power BI)
  • customer service,
  • Customer Service Agent
  • Automation & Process Improvement
  • stakholder communication
  • Data Analysis and Performance Monitoring
  • Customer Service Support
  • - Stakeholder & Client Communication
  • Data Analysis,
  • • Data analysis
  • Business Process Optimization
  • Customer serve
  • MSQL

BI Analyst, Global Reporting

Concentrix
July 2021 - February 2026

Analyzed business processes and performance data to identify inefficiencies and recommend data-driven improvements. Partnered with stakeholders across operations and management to gather reporting requirements and translate them into actionable solutions. Developed and maintained dashboards and automated reports to support KPI tracking and decision-making. Conducted ongoing data analysis to monitor performance trends and detect issues in real time. Improved reporting workflows by automating manual processes, increasing efficiency and data accuracy. Communicated insights and recommendations clearly to non-technical stakeholders, supporting strategic and operational decisions.

Reporting Specialist / Team Leader, WFM

Cognizant
July 2019 - May 2021

Led reporting and performance analysis for operational teams, improving KPI visibility and tracking. Designed and automated reports to support workforce and operational decision-making. Identified performance trends and implemented data-driven improvements. Managed and coached team members using performance data and structured feedback.

Dispatch Agent

Metropolitan Warehouse and Delivery
January 2018 - May 2019

Customer Service Agent

Telus International
September 2015 - July 2017

WFM Specialist / Analyst

Sykes
June 2013 - July 2015

Customer Service Tier 2 Agent

Sykes
March 2009 - June 2013

Smart Scores

Communication
90
Role Fit
95
Adaptability
75
Problem-solving
90

Smart Skills

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