Simera Professional Key (SPK)

Valeria A

Costa Rica

Virtual Receptionist

$ 1,700/month

9 yrs exp

Valeria Alfaro's experience as a Receptionist at Answer Hero and her strong skill set make her an excellent fit for any Receptionist role. Her duties at Answer Hero include relaying messages for various industries, scheduling appointments, completing forms, taking payments, and handling billing information. In her previous role as a Sales Development Representative at Smile Direct Club, she developed excellent communication and customer service skills, which would translate well into a Reception…

Skills

  • Active Listening
  • Customer Support
  • Sales
  • Salesforce
  • Time Management
  • Administrative Assistance
  • Appointment Setting
  • CRM Management
  • Google Workspace
  • Inbound/Outbound Calling
  • Microsoft Office Suite

Valeria A

Costa Rica

Virtual Receptionist

$ 1,700 /month

9 yrs exp

Intro Video

Valeria Alfaro's experience as a Receptionist at Answer Hero and her strong skill set make her an excellent fit for any Receptionist role. Her duties at Answer Hero include relaying messages for various industries, scheduling appointments, completing forms, taking payments, and handling billing information. In her previous role as a Sales Development Representative at Smile Direct Club, she developed excellent communication and customer service skills, which would translate well into a Reception…

Skills

  • Active Listening
  • Customer Support
  • Sales
  • Salesforce
  • Time Management
  • Administrative Assistance
  • Appointment Setting
  • CRM Management
  • Google Workspace
  • Inbound/Outbound Calling
  • Microsoft Office Suite

Virtual Receptionist

Answer Hero
January 2022 - present

• Taking and relaying messages for Law Firms, Medical Clinics, Hospitals, Real State offices, among others. • Patch calls, schedule appointments, complete forms, take payments and handle billing information.

Sales Representative

Smile Direct Club
November 2019 - January 2022

• Had good metrics ( Accuracy, Guidance according to policies and procedures, professional voice tone, time resolution). • Participated in training/ gave support to other agents due to good performance. • Retail customer service support. • Outbound and Inbound calls, chats, and e‑mails. • Schedule appointments. • Place orders and handle billing information. • Assist with projects. • Provide floor support to new hires and seasoned employees.

Administrative Assistant

Agroquim S.A
January 2018 - November 2019

• Kept daily control of production and deliveries. • Reported and managed the sales and purchase file. • Customer Service.

Smart Scores

Communication
90
Role Fit
90
Adaptability
85
Problem-solving
75

Smart Skills

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