Managed order invoicing using the Nodum system, coordinating monthly medicine shipments with the dispatch and warehouse areas. Managed credit notes, claims, exchanges, and returns, ensuring internal and external customer satisfaction.

Managed purchase orders comprehensively: entry, tracking, and price updates in the system. Coordinated merchandise returns and exchanges, reducing resolution times and improving customer experience. Followed up on collections and managed credit notes.

Coordinated maintenance and repair operations, ensuring service continuity for corporate clients. Led a team of 7 technicians: task assignment, prioritization, and real-time emergency management. Coordinated periodic inspections and prepared technical reports. Supported quotes for spare parts and repairs.