Outbound calls to suppliers (restaurant owners/managers). Data entry for restaurants’ menu considering company quality standards and grammatical/semantic structure to meet programming requirements at implementation phase. Tasks involved usage of OCR tool assisted by artificial intelligence and/or manual data entry with a combination of MS Excel and company proprietary software. Database interaction through SQL SSMS (copying and pasting commands) for menu creation and updating. Pricing analysis to comply with suppliers and the company’s expected margins. Administrative tasks involving the audit of attendance and overtime for call center employees. Graphics Support: Preparing menus for printing involved the usage of Adobe InDesign software to fill templates with custom logos and other data; Occasional photo editing and logo enhancement tasks. Performed basic configurations for new users and upgrades to software and hardware for the call center and other departments. Internal systems configuration within the company’s proprietary database, CRM, and reporting. Supported departmental directors with research and execution of operationally critical tasks. Trained people ranging from operations specialist new recruits and in other departments, to third-party company personnel for outsourced tasks.

Developed an audiovisual piece in celebration of the 80th anniversary of the institution. Managed and executed all stages of production as a one-man crew including site seeing, main shot recording (interviews), b-roll recording, and editing of the video footage and audio recordings.

Production Assistant (assembly and disassembly of infrastructure and equipment, on-screen time control for conference lecturers, etc.); planning and implementation of camera setups for live transmission and/or recording of live events.

Elaborated offers published on OfertaSimple.com web portal, considering terms and conditions negotiated by commercial advisors, ensuring the requirements of the partners are met with adherence to the company's format. Making new offers involved writing an attractive description of what was being promoted, as well as the appropriate distribution of the visual load by alternating images or videos with the text.

Received footage recorded at weddings and turned it into attractive and coherent stories, in both a complete and a summarized version.

Equipment assembly and setup for CCTV, control of CCU (Camera Control Unit), management of social media and marketing content to feed live projection at events; presidential prompter assistance.

Photographic/video coverage of academic events and for the institution itself (graduations, conferences, team building dynamics, congresses, conventions, student social work, among others); editing of content for delivery (photograph, videos); support in content creation to Marketing department for webpage and social media.

Managed human resources to maintain optimum levels of performance, according to KPIs determined by client; created action plans for agents aiming to improve areas of opportunity in either their skills or the product-related knowledge; monitoring, management, and approval of agents' attendance and vacations, through Kronos software; conflict resolution both technical and soft skills related with salesmen and field technicians (escalated situations); developed motivation/recognition/appreciation activities for agents; ensured that company’s and clients’ security policies and procedures were met by agents and employees in general within the company.

Work order creation and scheduling for customers with Geek Squad protection plans (Best Buy); technical support for customers with Geek Squad protection plans (Best Buy); Work order creation and scheduling for customers signing up for cable, internet, and home phone services (Cox).

Candidate records creation and filing, applied tests in elementary schools for Project “Hagamos Ciencia” (Let’s Make Science), documents photocopying, among others.

Distribution of advertising material.