Strategic Partnerships Management: Develop and strengthen partnerships to drive growth and profitability. Customer Success: Implement strategies to enhance customer experience, retention, and satisfaction.

Led a dedicated team focused on driving customer satisfaction and retention across the LATAM region. Developed and executed comprehensive Customer Retention and Key Account Development strategies to support business objectives. Designed and implemented a robust Customer Success Strategy, achieving measurable results, including: Improving CSAT to 80%. Sustaining an NPS of 40. Reducing churn from 5% to 3%. Introduced client engagement strategies that enhanced relationships and strengthened customer loyalty.

Designed and coordinated processes to optimize customer experience and support business growth. Developed strategic solutions and conducted project analyses with Power BI for decision-making. Enhanced customer satisfaction and loyalty through data analysis.

Managed and analyzed SME credit solutions, providing strategic financial solutions. Led the delivery of innovative solutions to maximize sales and profitability. Conducted financial risk assessments and provided advice to optimize operations and results

Managed and supported 22 Ford dealerships, focusing on sales force development, training, and performance enhancement. Increased conversion rates by 3% through the implementation of targeted sales strategies. Reduced sales cycles by 30% by streamlining processes and introducing advanced sales techniques. Lowered staff turnover by 10% through effective retention initiatives and tailored training programs. Captured 65% of the local market while maintaining a 25% profitability rate, driving sustainable growth. Implemented CRM systems, boosting sales opportunities by 30% and enhancing customer relationship management. Conducted thorough KPI analyses, identifying key areas for improvement and executing impactful changes. Enhanced operational efficiency and team productivity through continuous professional development programs.

Oversaw inbound sales operations, managing the control desk area to ensure efficient processes and client satisfaction. Designed and implemented strategies informed by comprehensive market and financial analysis. Conducted prospecting, client visits, negotiations, and deal closures, driving business growth. Consistently achieved 80% of sales targets, significantly improving SME credit placements in the northern region.

Secured new clients and expanded the customer portfolio, contributing to increased market share and revenue growth. Optimized account performance through targeted upselling and cross-selling strategies, driving incremental value. Proactively addressed and resolved customer concerns, fostering long-term satisfaction and loyalty. Performed in-depth sales analyses and collaborated with clients to develop and implement effective strategic plan