Simera Professional Key (SPK)

David L

Honduras

Onboarding Specialist & Account Executive (Hybrid)

$ 2,500/month

5 yrs exp

Customer Support and Success professional with over 3 years of experience in B2B SaaS onboarding, technical support, and customer education across fast-paced startup environments. Proven track record delivering Tier 1 - 2 technical support, building automation workflows, and onboarding 60+ companies with same-day resolution standards. Experienced in identifying support patterns and translating them into SOPs and process improvements that reduce manual work and customer friction. Skilled in CRM c…

Skills

  • Software As A Service ( SaaS )
  • Customer Success
  • Client Onboarding
  • Account Manager
  • B2B Account Management
  • B2B SaaS

David L

Honduras

Onboarding Specialist & Account Executive (Hybrid)

$ 2,500 /month

Part Time: $ 1,350/month

5 yrs exp

Customer Support and Success professional with over 3 years of experience in B2B SaaS onboarding, technical support, and customer education across fast-paced startup environments. Proven track record delivering Tier 1 - 2 technical support, building automation workflows, and onboarding 60+ companies with same-day resolution standards. Experienced in identifying support patterns and translating them into SOPs and process improvements that reduce manual work and customer friction. Skilled in CRM c…

Skills

  • Software As A Service ( SaaS )
  • Customer Success
  • Client Onboarding
  • Account Manager
  • B2B Account Management
  • B2B SaaS

Onboarding Specialist & Account Executive (Hybrid)

ProLine
June 2024 - January 2026

Delivered tier 1-2 technical support during SaaS onboarding, maintaining same-day resolution. Troubleshoot CRM configuration and integration issues. Supported automation workflows and third-party tool connections. Guided customers through technical setup, tailored training sessions for user roles, and configuration and onboarding for 60+ companies. Acquisition of new clients through discovery calls and live demos, sales follow-ups. Lead generation through cold calling and social media outreach.

Technical Support Specialist

Backstage
January 2021 - January 2024

Resolved 60-120 support tickets, and 20+ live support chats daily across technical and product issues. Achieved sub-5-minute resolution for standard troubleshooting cases Built CRM macros and scripts, reducing manual work by ~30% Forum content moderation, trained new agents, and contributed SOPs.

Smart Scores

Communication
90
Role Fit
90
Adaptability
85
Problem-solving
90

Smart Skills

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