Led SaaS Implementation projects focused on Adobe Sign and Document Cloud solutions. Conducted discovery sessions, gathered client requirements, and coordinated deployment timelines. Worked closely with Adobe Professional Services and client stakeholders to ensure successful system adoption. Provided onboarding support and guidance through configuration and go-live phases.

Manage a portfolio of healthcare provider accounts ensuring successful credentialing and payer enrollment. Coordinate cross-functional teams including onboarding, billing, and operations to maintain operational continuity. Serve as primary point of contact for clients, addressing operational issues and ensuring timely provider activation. Maintain visibility into account health and proactively resolve potential delays affecting revenue cycle operations.

Manage assigned portfolio of healthcare clients, ensuring operational continuity, provider activation, and alignment with revenue cycle objectives. Serve as primary point of contact for client accounts. Oversee full credentialing lifecycle and payer enrollment processes. Coordinate across onboarding, billing, and operations teams. Proactively identify and resolve issues impacting customer success. Support long-term client satisfaction and retention. Maintain visibility into account health and operational readiness.

Led enterprise SaaS implementations of Adobe Sign solutions for healthcare and enterprise clients. Managed end-to-end onboarding and deployment lifecycle. Conducted discovery sessions and gathered business requirements. Coordinated cross-functional teams and client stakeholders. Ensured solution configuration aligned with customer objectives. Supported go-live execution and post-implementation adoption. Acted as liaison between client teams and Adobe Professional Services.

Managed onboarding processes for new healthcare clients ensuring operational readiness. Coordinated documentation, system setup, and timelines across multiple internal departments. Provided workflow guidance and support during the transition from implementation to operations.

Managed onboarding process for new clients and providers. Coordinated documentation, timelines, and operational readiness. Partnered with credentialing and billing teams. Ensured seamless transition from implementation to operations.

Supported insurance claims investigation and billing processes. Coordinated with payers and internal teams. Ensured accuracy and continuity in reimbursement workflows.

Investigated insurance claims and billing discrepancies to support healthcare revenue cycle operations. Coordinated with payers and internal billing teams to ensure accurate claim processing.

Developed operational KPI dashboards using advanced Microsoft Excel. Automated recurring performance reports and monitored staffing and adherence metrics. Provided operational insights to leadership teams to support workforce planning.

Developed KPI dashboards using advanced Microsoft Excel. Automated operational reports and performance tracking. Monitored real-time adherence and staffing metrics. Provided operational insights to leadership teams.

Provided technical and billing support for the DocuSign SaaS platform. Assisted customers with configuration issues and account troubleshooting.

Provided technical and billing support for enterprise SaaS customers. Assisted with configuration and troubleshooting.

Progressed through operational and leadership roles across airline and BPO environments, building strong foundation in customer engagement, process coordination, and team support.