Led and managed a sales and customer service operations team, ensuring achievement of company KPIs. Oversaw production floor operations, including sales performance and food service delivery. Analyzed operational and sales metrics to identify performance gaps and improvement opportunities. Managed inventory, cost control, and administrative accounting functions to ensure financial sustainability. Developed and implemented quality control protocols to improve customer experience and service consistency. Prepared performance reports to support data-driven business decisions.

Closed high-value sales with executive leaders and general managers from leading U.S.-based hotel chains. Managed key accounts and post-sale logistics to ensure service excellence and client retention. Designed and executed sales strategies to increase team productivity and revenue performance. Led, coached, and trained sales representatives to consistently meet and exceed sales goals. Conducted market and trend analysis to identify growth opportunities across CSA-aligned.

Delivered sales, customer service, and collections support for well-known U.S. companies. Achieved and consistently met monthly sales and collection targets. Managed billing, collections, and portfolio recovery processes. Resolved customer issues efficiently while maintaining high satisfaction scores. Analyzed performance metrics to improve sales effectiveness and operational workflows.