- Built strong customer relationships through proactive follow-up on unresolved cases, setting clear expectations and ensuring a seamless support experience, resulting in a 15–25% increase in customer satisfaction (CSAT) and improved retention rates. - Diagnosed and resolved service disruptions by analyzing network performance, account configurations, and device settings. - Reduced average resolution time by 20–30% and improved first-contact resolution (FCR) by 15%; escalated complex technical issues to engineering teams, contributing to faster turnaround times by up to 25%.

- Delivered professional customer service on the assigned service line, responding to inquiries and assisting customers quickly. - Prepared and arranged tools, equipment, and materials for daily operational activities to improve workflow efficiency. - Supported supervisors with assigned tasks and special projects.

- Trained new warehouse staff on procedures and safety standards, reducing onboarding time by 30% and improving operational compliance. - Supported route optimization initiatives, reducing transportation costs by 15–20% and achieving 98% on-time delivery (SLA). - Coordinated with suppliers to ensure timely deliveries, maintaining 95%+ on-time inbound performance. - Monitored inventory using WMS, improving accuracy by 15–20% and reducing stock discrepancies.

- Participated in cultural, social, and community development activities. - Coordinated supplies, tracked participation, and maintained clear communication with stakeholders. - Collaborated with cross-functional volunteer teams to control and implement community programs, ensuring effective resource allocation and scheduling.