Simera Professional Key (SPK)

Carolina M

Uruguay

Manager Customer Service

$ 2,700/month

8 yrs exp

Desde 2012 me desarrollo en el área de iGaming tanto para Latam como para casinos internacionales en diferentes áreas como ser marketing y retención, agente de atención al cliente y Supervisor del equipo de atención al cliente con múltiplas tareas, inclusive creación del departamento desde sus inicios o reestructuraciones del área. Since 2012, I have been working in the iGaming industry for both Latin American and international casinos in various roles, including marketing and retention, cust…

Skills

  • Customer Service
  • Team Leadership
  • Customer service skills
  • costumer service
  • Custumer service 70%
  • Customer Service Rep
  • Customer Service Chat
  • Customer services
  • customer service,
  • Customer Support Specialist
  • Customer serve

Carolina M

Uruguay

Manager Customer Service

$ 2,700 /month

Part Time: $ 1,950/month

8 yrs exp

Accomplishment Interview

Desde 2012 me desarrollo en el área de iGaming tanto para Latam como para casinos internacionales en diferentes áreas como ser marketing y retención, agente de atención al cliente y Supervisor del equipo de atención al cliente con múltiplas tareas, inclusive creación del departamento desde sus inicios o reestructuraciones del área. Since 2012, I have been working in the iGaming industry for both Latin American and international casinos in various roles, including marketing and retention, cust…

Skills

  • Customer Service
  • Team Leadership
  • Customer service skills
  • costumer service
  • Custumer service 70%
  • Customer Service Rep
  • Customer Service Chat
  • Customer services
  • customer service,
  • Customer Support Specialist
  • Customer serve

Manager Customer Service

Tonybet.com
June 2023 - March 2026

Established the customer service department for Chile and Peru at an international online casino; responsible for recruiting agents, providing comprehensive training, real-time monitoring, evaluations, and feedback (KPIs). Managed daily operations, case management and follow-up, system testing, and competitive analysis. Utilized company systems, including Jira, Confluence, Teams, Microsoft Office, Google Sites, etc.

Servicio de atención al cliente

Condor Gaming
August 2022 - June 2023

Agent customer support for latam

Latam VIP Agent - Bodog / Bumbet

Activo.uy
August 2019 - September 2019

Manager customer support VIPS clients for latam

Manager Customer Service - Alegriabet

Vivo Solutions
December 2017 - August 2018

Manager customer support clients for latam

Supervisora Customer Service

Zonamerica
February 2014 - November 2016

Manager customer support clients for latam

Agente Customer Service

Zonamerica
April 2013 - February 2014

Telemarketer

Zonamerica
November 2012 - April 2013

Smart Scores

Communication
70
Role Fit
95
Adaptability
60
Problem-solving
60

Smart Skills

beta