Provided customer service care through phone and chat (in both English and Spanish). Performed back office work. Managed KYC & Compliance: collecting and verifying sensitive documents (IDs, proof of address, or source of funds) to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Performed complex problem solving: handling "failed" transfers where the money is stuck between the sender's bank in the US and a payout location in another country.

Handled inbound calls, chats, and emails regarding the service. Performed Tier 1 Technical Troubleshooting. Managed Account & Billing. Provided worldwide customer service care, assisting customers from America, Europe, Asia, and Africa.

Handled inbound calls, chats, and emails regarding missing items, cold food, or delivery address changes. Troubleshot for Dashers: helping drivers who were having app issues, payment discrepancies, or trouble finding a customer's location. Conflict Resolution: Issued refunds, store credits, or discounts according to strict company policies while maintaining a positive "brand voice".