Coordinated operational workflows across multiple departments to ensure efficiency and service delivery. Translated operational and business needs into actionable plans for department teams. Monitored operational KPIs and performance metrics to support decision-making and operational improvements. Prepared executive reports and operational performance summaries for senior leadership. Identified process improvement opportunities and supported implementation of operational changes. Acted as a liaison between frontline teams and executive leadership to ensure alignment and communication flow. Managed multiple operational priorities in fast-paced environments ensuring execution and deadlines. Supported operational planning and execution of business initiatives. Ensured adherence to corporate operational standards through structured audits and compliance procedures. Managed confidential payroll and operational information with high levels of discretion and accuracy. Supported system configuration and operational implementation initiatives aligned with corporate platform updates.

Supported executive leadership across two hotel properties, ensuring operational alignment and consistent service delivery. Coordinated cross-functional teams across departments to support operational execution and workforce coordination. Oversaw operational reporting processes and performance tracking aligned with corporate governance standards. Managed hiring coordination, onboarding processes, and workforce planning initiatives. Led documentation and standardization of operational procedures across departments. Supported compliance initiatives and internal control procedures to maintain operational integrity.

Supervised frontline operational teams and ensured service quality standards were maintained. Monitored departmental performance indicators and supported corrective action planning when needed. Managed payroll validation processes and departmental expense monitoring. Implemented service quality monitoring programs aligned with corporate hospitality standards.