Managed and controlled ongoing projects, monitored project leaders, reviewed methodologies, and standardized processes for maintenance requirements. Facilitated the adoption of agile practices as a Scrum Master, providing coaching and mentorship for Scrum events.

Facilitated the study of Scrum and best practices for Scrum Master certification. Conducted an 8-session weekly workshop.

Led the Technology Update Project for CAVESPA (Venezuelan Spanish Chamber of Industry and Commerce), managing and controlling it using MS Project.

Prepared technical documentation, including over 37 digital solutions, schedules, and budgets for public tenders. Designed and established methodologies for 5 successful projects. Used Trello for proposals, Slack for team communication, and Chat GPT to enhance proposal information for tenders.

Managed the Mercado Libre client account, supporting sellers in resolving issues via email. Specialized in customer service for the C2C e-commerce platform's Venezuelan sellers group.

Managed the implementation project of the new Core Banking system for Banesco Panama, coordinating with international providers and the local project team. Prepared reports for middle management and calculated project KPIs for senior management.

Managed the Bancaribe client account, handling change controls through implementation and recording controls for generating and delivering results via Dashboards to management. Utilized Excel, macros, and pivot tables for monthly reports to high-level account management. Acquired skills in CRM and ERP.

Led projects from inception to completion, including Mobile Payment, Pronto-Pago, and Bank Registration for Individuals and Companies. Used Clarity for project control, which was the bank's standard, and calculated and monitored KPIs with MS Project support. Managed multidisciplinary teams of 2 to 4 analysts using Scrum.

Led Core Banking projects and managed deliverables and resource utilization. Controlled user requirements, coordinating a team of 3 systems analysts, leading to significant improvement in incident resolution.

Led two new group projects: Loan Systems, Todotickets, and Community Banking. Programmed using RPG and COBOL on IBM AS400.

Taught subjects including Computer Auditing, Business Budgeting, Computer Management, Administrative Systems Design, Management Information Systems, Computer Science for Administration and Accounting, and Feasibility Studies.

Responsible for the maintenance and development of leasing system modules and led the implementation of the Accounts Payable system. Programmed using RPG and COBOL on IBM AS400.

Performed administrative control and management including invoicing, accounts payable and receivable, payroll, accounting, and vendor payments using Microsoft Word, Excel, PowerPoint, and MS Access. Managed the control, planning, and logistics of scheduled SAP workshops for clients. Designed and developed an Access database to automate Accounts Receivable/Payable, Accounting, and Payroll control.

Developed an auxiliary system in COBOL for AS400 to automate gasoline tanker filling nationwide using the latest technology (self-service). Implemented this system in all 14 filling stations nationwide, providing maintenance and stabilization for 8 months.

Decreased internal service requests for equipment and system failures by 17% through department organization, tracking, and ticket control. As a member of the Change and New Projects Committee, successfully managed the tender process for the bank's technological upgrade of networks and equipment.

Provided client applications in technology, auditing, security, and client control areas. Conducted presentations for the commercialization of modules and installation methods of the corresponding technological platform based on client installations. Utilized a proprietary client control platform (CRM).

Responsible for pre-sales of technological product solutions in the financial sector. Managed the implementation of client solutions, commercialization, and system modules related to financial areas, administrative control, and client account management (CRM). Supervised a team of 4 analysts from different areas: commercial, financial, production, and support.

Reviewed internal controls for all financial audit clients with Computer Centers. Taught internal courses on systems auditing and interpretation of internal control reports. Audited accounting and payroll systems for two clients to determine possible fraud.

Performed analysis, development, and implementation of systems including bank reconciliation and employee loans, developed in AS400 with RPG400. Prepared system documentation, user manuals, and technical manuals.

Responsible for system maintenance and new module developments for the banking system. Developed in AS400 with RPG400.

Developed the Personal Accident and Life Insurance System. Performed maintenance and changes on the Accounting and Payroll Systems. Programmed in HP3000 with COBOL.

Responsible for computer center operations and continued as an analyst-programmer for system maintenance. Programmed in HP3000 in Visual Basic.