Simera Professional Key (SPK)

Marllulit G

Venezuela

E-commerce & Freelance Operations | Customer Service and Resolution Specialist

$ 1,700/month

10+ yrs exp

Analista QA con más de 9 años de experiencia garantizando la calidad en sistemas críticos y software empresarial. Experta en el ciclo de vida de pruebas (STLC), diseño de matrices de trazabilidad (RTM) y validación funcional con un enfoque centrado en la experiencia del usuario final. Perfil "Silver" con alta capacidad analítica, combinando una trayectoria sólida con actualización técnica reciente en Automatización (Python), APIs (Postman/Swagger) y metodologías Ágiles.

Skills

Documentation
Git
GitHub
Integration Testing
Interaction Design
Jira
Manual Testing
Regression Testing
SQL
Technical Recruiting
Technical Support
Test Planning
Postman
SDLC
STLC
Swagger
Tech Support
Technical Writer
User Support
Empathy
Agile Methodologies
Cross-functional Collaboration
Organization
File Organization
Product Lifecycle Management
Effective communication
IT Support
Effective Communication Skills
IT and Technical Support
Organizaci
Organización
Organization 80%
Effective Written Communication
Technical Writing
efective communication
Agile Methodologies (Scrum, Jira)
Continuous learning
Tracking
Technical Support Manager
Adaptabilidad y aprendizaje continuo
Advanced excel
Technical Report Writing
Testing
organizacion
continous learning
advance excel
Comunicación efectiva
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Team Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
Executive Communication
Process Documentation
Collection Lifecycle Management
IT technical support
Technical Support (SaaS)
Organization,
: Basic Python and SQL
Organizativo
Task Organization
MSQL
Cross‑Functional Team Coordination
Soporte Técnico
Talent Planning
o Effective Communication
Advanced Excel
Git Hub
Sales Planning
Test Execution
redacción técnica clara

Marllulit G

Venezuela

E-commerce & Freelance Operations | Customer Service and Resolution Specialist

$ 1,700 /month

10+ yrs exp

Intro Video

Skills

Documentation
Git
GitHub
Integration Testing
Interaction Design
Jira
Manual Testing
Regression Testing
SQL
Technical Recruiting
Technical Support
Test Planning
Postman
SDLC
STLC
Swagger
Tech Support
Technical Writer
User Support
Empathy
Agile Methodologies
Cross-functional Collaboration
Organization
File Organization
Product Lifecycle Management
Effective communication
IT Support
Effective Communication Skills
IT and Technical Support
Organizaci
Organización
Organization 80%
Effective Written Communication
Technical Writing
efective communication
Agile Methodologies (Scrum, Jira)
Continuous learning
Tracking
Technical Support Manager
Adaptabilidad y aprendizaje continuo
Advanced excel
Technical Report Writing
Testing
organizacion
continous learning
advance excel
Comunicación efectiva
Cross functional Collaboration
Cross-Functional Team Collaboration
Cross-functional Team Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
Executive Communication
Process Documentation
Collection Lifecycle Management
IT technical support
Technical Support (SaaS)
Organization,
: Basic Python and SQL
Organizativo
Task Organization
MSQL
Cross‑Functional Team Coordination
Soporte Técnico
Talent Planning
o Effective Communication
Advanced Excel
Git Hub
Sales Planning
Test Execution
redacción técnica clara

Experience
Education

E-commerce & Freelance Operations | Customer Service and Resolution Specialist

Mercado Libre / Marketplace

January 2018 - April 2021

Managed critical sales and after-sales operations, applying problem-resolution methodologies to improve customer satisfaction. Developed advanced prioritization and technical documentation skills for inventory and digital logistics management. Improved response times in customer service and after-sales processes.

Functional QA Analyst | Documentation and Technical Support

Gálac Software

June 2008 - September 2017

Led the execution of manual and functional tests in SDLC/STLC cycles for accounting/administrative software products. Designed and maintained test cases and acceptance criteria, ensuring 100% coverage through traceability matrices (RTM). Reduced technical incident resolution time by 35% through optimizing reporting processes and communication flow with development. Executed data integrity validations using SQL queries to ensure consistency in production environments.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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