Simera Professional Key (SPK)

Eduardo P

Ecuador

Administrative & Operations Manager

10+ yrs exp

Skills

  • Customer Experience Improvement
  • cross functional team leadership
  • Performance Monitoring
  • Cross-functional Team Leadership
  • Customer Experience Analyst
  • Process Mapping and Improvement
  • Cross-Functional Leadership
  • Customer Service Management
  • customer experience management
  • End-to-End Project Management
  • Cross functional leadership

Eduardo P

Ecuador

Administrative & Operations Manager

10+ yrs exp

Skills

  • Customer Experience Improvement
  • cross functional team leadership
  • Performance Monitoring
  • Cross-functional Team Leadership
  • Customer Experience Analyst
  • Process Mapping and Improvement
  • Cross-Functional Leadership
  • Customer Service Management
  • customer experience management
  • End-to-End Project Management
  • Cross functional leadership

Administrative & Operations Manager

REVITA Medical Center
January 2025 - present

Designed and implemented the center's operational and administrative model from launch phase. Established financial structures, budget controls, and scalable operational protocols. Led multidisciplinary coordination across medical specialties, ensuring efficiency and service excellence. Implemented patient experience standards aligned with long-term sustainability and growth objectives. Collaborated with corporate stakeholders to consolidate a modern, integrated healthcare ecosystem.

Administrative & Operations Manager

Centro Médico Núñez Hernández
January 2023 - December 2025

Directed full administrative and operational management of the institution. Ensured financial sustainability through budget control and performance monitoring. Led infrastructure modernization and process digitalization initiatives. Strengthened KPI tracking systems and operational efficiency frameworks. Supervised multidisciplinary teams to enhance productivity and patient-centered service delivery.

National Operations Manager

Grupo Medilink S.A.
January 2019 - December 2023

Directed national operations for medical centers, ambulance services, and corporate health units across three cities. Led cross-functional teams (customer service, call center, supervision, occupational health). Designed productivity control systems and standardized operational protocols. Strengthened insurer relationships through strategic negotiation and process alignment. Partnered with Executive Presidency on corporate restructuring initiatives, contributing to 30% annual revenue growth.

Store Operations Manager

Corporación El Rosado
January 2018 - December 2019

Managed end-to-end retail operations across multiple business lines. Oversaw inventory strategy, logistics coordination, cash flow control, and commercial supervision. Implemented operational controls and seasonal demand planning systems. Led and developed a workforce of 90+ employees, improving efficiency and service standards.

In-Flight Service Leader

LATAM Airlines
January 2009 - December 2018

Ensured compliance with international aviation safety and operational standards. Supervised onboard crew performance and monitored passenger satisfaction metrics. Managed in-flight risk scenarios in coordination with flight command. Maintained strict adherence to regulatory documentation and operational procedures.

Smart Scores

Communication
90
Role Fit
95
Adaptability
80
Problem-solving
90

Smart Skills

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