Simera Professional Key (SPK)

Luis Enrique C

Peru

Bilingual Technical Support Agent – Level 1

$ 1,800/month

6 yrs exp

Empathetic and problem-solving Bilingual Customer Support Agent experienced in closing communication gaps, managing ticketing systems, and guiding users through step-by-step solutions. Passionate about transforming difficult interactions into positive customer experiences through active listening, patience, and clear communication in both English and Spanish. Eager to bring a proactive attitude and strong work ethic to a dynamic customer success team.

Skills

  • Bilingual Communications
  • Digital communication
  • Multilingual Communication
  • Empathy and Active Listening
  • Bilingual comunication
  • Conflict Resolution & Complaint Handling
  • conflict resoltion and complaint handling
  • CRM and ticketing systems
  • 5. Empathy & Active Listening

Luis Enrique C

Peru

Bilingual Technical Support Agent – Level 1

$ 1,800 /month

6 yrs exp

Empathetic and problem-solving Bilingual Customer Support Agent experienced in closing communication gaps, managing ticketing systems, and guiding users through step-by-step solutions. Passionate about transforming difficult interactions into positive customer experiences through active listening, patience, and clear communication in both English and Spanish. Eager to bring a proactive attitude and strong work ethic to a dynamic customer success team.

Skills

  • Bilingual Communications
  • Digital communication
  • Multilingual Communication
  • Empathy and Active Listening
  • Bilingual comunication
  • Conflict Resolution & Complaint Handling
  • conflict resoltion and complaint handling
  • CRM and ticketing systems
  • 5. Empathy & Active Listening

Bilingual Technical Support Agent – Level 1

Concentrix – RTS
January 2023 - present

Troubleshoot and resolve IT incidents in McDonald’s production systems. Escalate complex cases and provide first-line hardware, software, and network support. Document incidents with clear, concise information in ticketing systems.

Bilingual Agent / Customer Care Representative

Teleperformance
August 2022 - November 2022

Delivered product, service, and billing support in English and Spanish. Provided basic technical assistance and retained customers through tailored solutions. Managed high volumes of inbound/outbound calls professionally.

Administrator & Translator

North Shore Peru Expeditions – Punta Sal
September 2021 - June 2022

Oversaw administrative tasks and tourism operations. Provided guest service and English – Spanish translation during tours.

Life Insurance Agent Assistant

Life Insurance Agent Assistant
July 2019 - November 2019

Scheduled client appointments and maintained CRM records in English.

Receptionist & Yacht Assistant

North Shore Peru Expeditions – Punta Sal
July 2013 - December 2013

Managed guest check-ins, bookings, and assisted on coastal tours.

Smart Scores

Communication
90
Role Fit
90
Adaptability
85
Problem-solving
90

Smart Skills

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