Simera Professional Key (SPK)

Aristides R

Panama

Technical Support Agent Best Buy Account

$ 1,900/month

10+ yrs exp

I am a bilingual customer service and technical support professional with over 15 years of experience in the call center industry. I have strong communication, problem-solving, and technical skills, with extensive experience supporting U.S. customers and using tools such as Microsoft Office and remote support applications. I am a responsible, adaptable, and customer-focused professional who is committed to providing excellent service and finding effective solutions.

Skills

  • IT and Technical Support
  • Basic troubleshooting for hardware/software issues
  • Adaptability and Remote Work Discipline
  • 1. Customer Service Excellence
  • 6. Problem Solving & Troubleshooting
  • Bilingual communication (Spanish–English) / Customer service & relationship management /
  • AI Tools in Customer Support
  • Back-Office Operations ، Quality Assurance ، Email Management ، Floor Support ، Customer Support.

Aristides R

Panama

Technical Support Agent Best Buy Account

$ 1,900 /month

Part Time: $ 460/month

10+ yrs exp

Position Interview

I am a bilingual customer service and technical support professional with over 15 years of experience in the call center industry. I have strong communication, problem-solving, and technical skills, with extensive experience supporting U.S. customers and using tools such as Microsoft Office and remote support applications. I am a responsible, adaptable, and customer-focused professional who is committed to providing excellent service and finding effective solutions.

Skills

  • IT and Technical Support
  • Basic troubleshooting for hardware/software issues
  • Adaptability and Remote Work Discipline
  • 1. Customer Service Excellence
  • 6. Problem Solving & Troubleshooting
  • Bilingual communication (Spanish–English) / Customer service & relationship management /
  • AI Tools in Customer Support
  • Back-Office Operations ، Quality Assurance ، Email Management ، Floor Support ، Customer Support.

Technical Support Agent Best Buy Account

Foundever
October 2020 - March 2026

● Provided phone-based technical support for Best Buy customers; led remote sessions to diagnose and resolve PC/printer issues. ● Troubleshooting Windows performance, drivers, connectivity, printer installation, spooler/queue errors, and basic software issues. ● Documented actions and outcomes clearly; resolved at Tier 1 level whenever possible to reduce unnecessary escalations.

IT Tutor

Freelance
March 2018 - September 2020

Delivered basic computer training and support (Windows and Office fundamentals) for students and home users

IT Teacher

Instituto William H. Kilpatrick
March 2017 - December 2017

Taught computer classes: Windows, MS Office, basic network concepts and introductory web / database concepts

Customer Service Agent

SITEL (Foundever)
February 2007 - November 2012

Handled Customer Service and Technical Support inquiries, followed QA Standards and documented resolutions

Smart Scores

Communication
75
Role Fit
95
Adaptability
80
Problem-solving
85

Smart Skills

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