Simera Professional Key (SPK)

Kelly C

Honduras

Operations Manager

$ 2,200/month

8 yrs exp

I am a results driven manager with an extensive experience leading to large-scale teams in a fast-paced environment. Proven track record in strategic alignment, capacity, planning and operational efficiency. Currently advancing in a Human Resources Administration to drive operational growth, streamlines processes and elevate team performance.

Skills

  • Coaching
  • Customer Service
  • Operations Management
  • Business Operations Management
  • Root Cause Analysis
  • Stakeholder Management
  • stakeholders management
  • Customer Service Rep
  • Client Relationship Management,
  • • Team Leadership & Talent Development
  • Operations Manager
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • Cross-functional Team Leadership
  • customer service,
  • Customer Service Agent
  • Operational Management
  • Operating Systems Management
  • Data Analysis and Decision Making
  • Team Development and Supervision
  • Cross-Functional Leadership
  • Senior Stakeholder Management
  • Escalation Management & Issue Resolution
  • Calendar & Inbox Management
  • Business development and operations improvement
  • Customer serve
  • Capacity Planning & Workforce Optimization
  • Client & Stakeholder Management
  • Client Relationship Managements
  • Cross functional leadership
  • Administrative Operations Management
  • Operation Management
  • Stakeholder Management,
  • Stakeholder engagement
  • Operations Management:
  • results driven
  • Carrier Relationship Management
  • Airbnb Operations Management
  • Reservations Management
  • Client Relations Management (CRM)
  • Contact Center Operations
  • Strategic Operations Management
  • Cross-functional Project Leadership
  • coustomer service
  • Executive Calendar Management
  • Stakeholder Management (C-Level)
  • Cross-Functional Team Leadership
  • Account Management
  • Operations Managment
  • Agency & Stakeholder Management
  • Executive Calender Management
  • Human Resource Administration
  • Executive Stakeholder Management
  • Compensation Management

Kelly C

Honduras

Operations Manager

$ 2,200 /month

Part Time: $ 1,650/month

8 yrs exp

Intro Video

I am a results driven manager with an extensive experience leading to large-scale teams in a fast-paced environment. Proven track record in strategic alignment, capacity, planning and operational efficiency. Currently advancing in a Human Resources Administration to drive operational growth, streamlines processes and elevate team performance.

Skills

  • Coaching
  • Customer Service
  • Operations Management
  • Business Operations Management
  • Root Cause Analysis
  • Stakeholder Management
  • stakeholders management
  • Customer Service Rep
  • Client Relationship Management,
  • • Team Leadership & Talent Development
  • Operations Manager
  • Customer Service Chat
  • Operations Management Tasks
  • Integration Management.
  • Customer services
  • Cross-functional Team Leadership
  • customer service,
  • Customer Service Agent
  • Operational Management
  • Operating Systems Management
  • Data Analysis and Decision Making
  • Team Development and Supervision
  • Cross-Functional Leadership
  • Senior Stakeholder Management
  • Escalation Management & Issue Resolution
  • Calendar & Inbox Management
  • Business development and operations improvement
  • Customer serve
  • Capacity Planning & Workforce Optimization
  • Client & Stakeholder Management
  • Client Relationship Managements
  • Cross functional leadership
  • Administrative Operations Management
  • Operation Management
  • Stakeholder Management,
  • Stakeholder engagement
  • Operations Management:
  • results driven
  • Carrier Relationship Management
  • Airbnb Operations Management
  • Reservations Management
  • Client Relations Management (CRM)
  • Contact Center Operations
  • Strategic Operations Management
  • Cross-functional Project Leadership
  • coustomer service
  • Executive Calendar Management
  • Stakeholder Management (C-Level)
  • Cross-Functional Team Leadership
  • Account Management
  • Operations Managment
  • Agency & Stakeholder Management
  • Executive Calender Management
  • Human Resource Administration
  • Executive Stakeholder Management
  • Compensation Management

Operations Manager

Ubiquity
January 2018 - July 2026

I lead an operation of 200+ customer service representatives, where building a high-performance culture isn't optional — it's the foundation everything else is built on. My focus is on turning critical KPIs like QA, AHT, and CSAT into consistent, repeatable wins, not one-off good months. A big part of my role is developing people. I work closely with supervisors and senior leaders, coaching them through root cause analysis and mentorship so they can solve problems at the source rather than just managing symptoms. That investment pays off — it's part of how we drove a 50% reduction in operational costs, working hand-in-hand with Workforce Management on smarter capacity planning and staffing decisions. I also own the client relationship end-to-end: running WBRs and QBRs, keeping escalations prioritized appropriately, and making sure retention and satisfaction stay strong on both sides of the table. On the people side, I've used organizational climate data (Peakon) to design recognition and retention strategies that helped bring year-over-year attrition down by 5%. When it comes to change — new tools, new workflows, new automation — I lead that adoption directly, keeping the learning curve as short as possible for the team. And to stay ahead of what's coming, I dig into historical volume and financial trends to forecast staffing needs before peak seasons hit, so we're never caught off guard.

Smart Scores

Communication
80
Role Fit
95
Adaptability
80
Problem-solving
85

Smart Skills

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