Lead multiple technology teams across Marketing, AI, and Sales initiatives within Agile frameworks (Scrum, Kanban, SAFe). Facilitate all Scrum ceremonies, remove impediments, and ensure the successful delivery of project objectives, timelines, and key deliverables. Collaborate closely with Product Owners to prioritize backlogs, define roadmaps, and align execution with business goals. Leverage project management tools such as Jira, Confluence, ClickUp, and Trello to drive visibility, tracking, and team alignment. Additionally, utilize AI tools including ChatGPT, Claude, and Gemini to enhance project management processes, optimize workflows, and support efficient solution development. Additionally, lead the entire IT function for Saffar Capital Holding, managing multidisciplinary teams and driving strategic technology initiatives across the organization.

Led multiple technology teams across Marketing, AI, and Sales initiatives within Agile frameworks (Scrum, Kanban, SAFe). Facilitated all Scrum ceremonies, removed impediments, and ensured the successful delivery of project objectives, timelines, and key deliverables. Collaborated closely with Product Owners to prioritize backlogs, define roadmaps, and align execution with business goals. Leveraged project management tools such as Jira, Confluence, ClickUp, and Trello to drive visibility, tracking, and team alignment. Additionally, utilized AI tools including ChatGPT, Claude, and Gemini to enhance project management processes, optimize workflows, and support efficient solution development. Additionally, led the entire IT function for Saffar Capital Holding, managing multidisciplinary teams and driving strategic technology initiatives across the organization.

Led multiple technology teams across Marketing, AI, and Sales initiatives within Agile frameworks (Scrum, Kanban, SAFe). Facilitated all Scrum ceremonies, removed impediments, and ensured the successful delivery of project objectives, timelines, and key deliverables. Collaborated closely with Product Owners to prioritize backlogs, define roadmaps, and align execution with business goals. Leveraged project management tools such as Jira, Confluence, ClickUp, and Trello to drive visibility, tracking, and team alignment. Additionally, utilized AI tools including ChatGPT, Claude, and Gemini to enhance project management processes, optimize workflows, and support efficient solution development. Additionally, led the entire IT function for Saffar Capital Holding, managing multidisciplinary teams and driving strategic technology initiatives across the organization.

Led multiple cross-functional technology squads across Product, Marketing, AI, and Sales initiatives, coordinating Software Engineering, Solution Architecture, DevOps, QA, UI/UX Design, Data, and Product teams using Scrum, Kanban, and SAFe methodologies to ensure scalable delivery, technical alignment, risk mitigation, and on-time execution against quarterly OKRs and strategic business goals. Facilitated all Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives), removed impediments, and coached Product Owners on backlog refinement and roadmap definition. Owned the full IT function for Saffar Capital Holding, overseeing infrastructure, vendor relationships, and strategic technology initiatives across the organization. Integrated AI tools (ChatGPT, Claude, Gemini, Antigravity, Cursor) into project workflows to automate reporting, accelerate delivery, and support data-driven decision-making. Drove visibility and team alignment through Jira, Confluence, ClickUp, and Trello dashboards with real-time KPI tracking.

Directed the Project Management Office overseeing 20+ simultaneous software projects with a combined portfolio. Designed and enforced delivery standards, governance frameworks, and best practices (Agile, Hybrid, Waterfall) adapted to client needs and project complexity. Developed growth plans, OKR programs, training curricula, and continuous improvement roadmaps for a team of 6+ project managers. Conducted hands-on coaching sessions with Project Managers to unblock critical path items, manage client expectations, and improve NPS scores. Delivered measurable annual growth in revenue, headcount, client retention, and certifications, exceeding all area KPIs year-over-year. Produced standards documentation, audit frameworks, and policies to ensure ISO-aligned delivery quality across all accounts.

Led the Project Management Office (PMO), Product, and Delivery departments, managing over 30 projects with a budget exceeding $5M USD. Supervised 5 delivery managers, 15 project managers, and 5 product managers. Implemented new emerging and trending methodologies for software development and product creation (traditional, agile, hybrid), adapting them to client and project needs, ensuring continuous improvement and growth. Generated standards, procedures, documentation, training, growth plans, OKRs, action plans, audits, and policies to optimize resources and meet area goals. Provided continuous supervision and personalized advice to managers on technical, product, and methodological aspects, helping create action plans to remove impediments. Implemented best software and product development practices, held constant meetings with clients to understand needs, receive feedback, negotiate contracts, and ensure value generation. Ensured compliance with annual objectives for income, profits, staff, clients, and certifications, and managed department finances, assisting with invoice submission.

In charge of leading the Project Management Office (PMO), the Product and Delivery department. Managed over 30 projects with a budget exceeding 10M USD. Responsible for implementing new emerging and trending methodologies for software development and product creation, whether traditional, agile, or hybrid, adapting them according to the needs of each client and project, ensuring continuous improvement and growth of all managers. Generated standards, procedures, documentation, training, talks, growth plans, OKRs, audits, and policies to ensure the correct implementation and optimization of available resources to meet all area goals and client objectives. Additionally, carried out continuous supervision of each project to provide personalized advice to each manager, helping them to remove any impediment or blocker, implementing best software and product development practices, and holding constant meetings with clients to fully understand their needs and the value contribution of the relationship. Ensured compliance with all annual objectives set in the areas, ensuring continuous growth in income, profits, increase in staff, clients, certifications, and client satisfaction.

In charge of leading the Project Management Office (PMO), the Product and Delivery department. Managed over 30 projects with a budget exceeding 10M USD. Responsible for implementing new emerging and trending methodologies for software development and product creation, whether traditional, agile, or hybrid, adapting them according to the needs of each client and project, ensuring continuous improvement and growth of all our managers. This included generating standards, procedures, documentation, training, talks, growth plans, OKRs, audits, and policies to ensure the correct implementation and optimization of available resources to meet all area goals and client objectives. Additionally, carried out continuous supervision of each project to provide personalized advice to each manager, helping them to remove any impediment or blocker that might arise, implementing best software and product development practices, and holding constant meetings with clients to fully understand their needs and the value generated by our relationship. Ensured compliance with all annual objectives set in the areas, ensuring continuous growth in income, profits, increase in staff, clients, certifications, and client satisfaction.

Founded and led the PMO, Delivery, and Product Management departments from the ground up, building scalable operational structures, governance models, and delivery frameworks across the organization. Directed a portfolio of 20+ simultaneous software and digital transformation projects while overseeing a multidisciplinary management organization of 15+ Project Managers, Delivery Managers, Program Managers, and Product Managers. Led, mentored, and coached management teams to improve delivery execution, stakeholder management, operational efficiency, team performance, and overall project health across multiple accounts and industries. Designed and implemented delivery governance standards, Agile/Hybrid/Waterfall methodologies, OKR frameworks, operational processes, and continuous improvement strategies tailored to client and business needs. Conducted hands-on leadership coaching, strategic planning sessions, risk mitigation initiatives, and escalation management to unblock critical projects and improve client satisfaction and NPS metrics. Drove consistent year-over-year growth in revenue, client retention, delivery maturity, certifications, operational scalability, and team expansion while maintaining high-quality execution standards. Developed organizational policies, audit frameworks, delivery playbooks, and ISO-aligned quality standards to ensure operational excellence and scalable service delivery across all projects and teams. Worked with global clients and distributed teams across North America (United States: New York, California, Colorado, Miami; Canada: Quebec), Europe (United Kingdom and Germany), Middle East (Dubai and Egypt), Asia (Hong Kong), and India (New Delhi), collaborating with both technical and business stakeholders across multiple time zones and cultural environments.

Founded and led the PMO, Delivery, and Product Management departments from the ground up, building scalable operational structures, governance models, and delivery frameworks across the organization. Directed a portfolio of 20+ simultaneous software and digital transformation projects while overseeing a multidisciplinary management organization of 15+ Project Managers, Delivery Managers, Program Managers, and Product Managers. Led, mentored, and coached management teams to improve delivery execution, stakeholder management, operational efficiency, team performance, and overall project health across multiple accounts and industries. Designed and implemented delivery governance standards, Agile/Hybrid/Waterfall methodologies, OKR frameworks, operational processes, and continuous improvement strategies tailored to client and business needs. Conducted hands-on leadership coaching, strategic planning sessions, risk mitigation initiatives, and escalation management to unblock critical projects and improve client satisfaction and NPS metrics. Drove consistent year-over-year growth in revenue, client retention, delivery maturity, certifications, operational scalability, and team expansion while maintaining high-quality execution standards. Developed organizational policies, audit frameworks, delivery playbooks, and ISO-aligned quality standards to ensure operational excellence and scalable service delivery across all projects and teams. Worked with global clients and distributed teams across North America (United States: New York, California, Colorado, Miami; Canada: Quebec), Europe (United Kingdom and Germany), Middle East (Dubai and Egypt), Asia (Hong Kong), and India (New Delhi), collaborating with both technical and business stakeholders across multiple time zones and cultural environments.