Integrated, configured, tested, and supported new vendors for the production deployment of new SMS service routes for LatAm and European destinations, securing new clients through sales. Led and participated in internal migration and maintenance activities, and implemented improvements for the core SMS service platform. Managed provisioning activities for new SMS platform services for new and existing global clients. Provided support and problem resolution for corporate clients in LatAm integrating with the WhatsApp Enterprise API and SMS platform. Contributed to technical operational improvements for enhanced customer experience on SMS and WhatsApp Enterprise platforms. Implemented local reporting process improvements, providing consolidated, historical, and KPI information for various products and services, leading to a 30% increase in effectiveness for commercial and corporate areas in Colombia, Peru, Ecuador, and Central America, and consistent decision-making data. Enhanced monitoring alert configurations for Colombia and Peru, increasing incident response effectiveness by 60% and ensuring proper control of message delivery performance for corporate clients. Reduced service configuration request times by 50% at the database level and other platforms, and streamlined dependencies with the head office for integrations, enabling Commercial and Corporate areas to manage new product launches and corporate client integrations.

Achieved a 30% reduction in execution times through managing improvements and automation of prepaid and provisioning processes in the Production environment. Managed and followed up on incidents and requirements related to the prepaid and provisioning platform under ITIL standards within established service level agreements.

Implemented a reengineering of business rules in Nextel Chile for prepaid radio traffic processing and additional controls to reinforce service monitoring, resulting in a 40% increase in earnings and 0% risk of collection loss. Systematized pre-billing activities in Nextel Argentina, generating 95% savings in execution times and eliminating the risk of delays in the overall billing schedule. Achieved 80% disk space liberation on servers, reducing Nextel Peru's billing process execution from 14 to 9 hours through traffic grouping management, an achievement recognized by senior management for its operational impact. Managed the project for implementing a new frequent numbers telephony service for Nextel Peru's Postpaid and Prepaid platforms, generating a 30% increase in call traffic.

Achieved a 40% increase in daily revenue by launching an integrated automated virtual recharge process in supermarkets, which also generated new promotions for prepaid call consumption. Was part of the team recognized for launching the new online bill payment process, implementing a module that improved customer experience by facilitating payments through major banks and reducing service reconnection times from 1 day to just 15 minutes. Optimized traffic and bank payment report generation processes, reducing execution times by up to 70% with 0% risk during the migration to the new billing system version.

Achieved a 30% saving in processing times for employee termination requests, contract renewals, and registration changes through the development and implementation of an automated module. Led the migration process of employee information incorporated from Banco Santander, completing it in 50% of the estimated time with 0% impact on existing information.